こんにちわ
この度は予定期日に商品が到着せずに申し訳ありません
お客様のご希望通り返金させて頂きたい思います
私の方でサポートに連絡をして手続きを進めます
ただ現在、週末の為連絡が取れませんでした
週が明けたらすぐに返金させて頂きますので
宜しくお願い致します
それまでに商品が届きましたら
ご連絡頂けると助かります
いずれにせよお取引の最後まで
しっかり対応させて頂きます
なにかあればいつでもご連絡下さい
お待ちしております
How do you do?
I am very sorry that the product did not arrive as scheduled.
I want to issue you a refund as you wanted.
I will contact support so we can proceed with the procedures.
However, I was not able to contact them since it's the weekend right now.
I will issue you the refund immediately at the start of next week so please kindly wait for a little while.
It would be of great help if you can contact me once the product arrives during that period.
Nevertheless, I will be supporting you all the way until the resolution of this issue.
Please contact me anytime for any concerns.
I will be on standby to support you anytime.
