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[Translation from Japanese to English ] We have received messages regarding a refund from the purchaser many times. I...

Original Texts
購入者から返金依頼のメッセージが何度も来ています。私はこの商品について適切に返金手続きを行い、アマゾンからもすでに返金処理が行われているはずだと何度か伝えましたが、購入者は返金を受けていないと主張しています。
私はアマゾンから返金処理開始のメールを受け取っており、管理画面でも返金処理がされたことが確認できます。
この件について一度調べて購入者に説明して頂けますか？比較的高額（720.44USD）なので、もし本当に購入者が返金を受けていないのであれば心配なのは理解できます。
kawaii
Translated by kawaii
We have received messages regarding a refund from the purchaser many times. I have informed the purchaser a few times that I have immediately refunded for this transaction and Amazon is working on it. However, the purchaser claims that he hasn't received a refund, yet.
I have received an email from Amazon regarding the refund and confirmed online that the refund has been completed.
Would you look into it and explain the detail to the purchaser? It is relatively high amount of transaction （720.44USD). So if the purchaser hasn't received a refund, I totally understand his concerns.

Result of Translation in Conyac

Number of Characters of Requests:
236letters
Translation Language
Japanese → English
Translation Fee
$21.24
Translation Time
22 minutes
Freelancer
kawaii kawaii
Starter
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kawaii's Public Translations

Hello.

I am writing you regarding the price.

May I purchase an item by your company at the price $** including shipping cost?

If the discount is available, I will pay you via PayPal within 24 hours.

If you could give me an discount, I would like to purchase your items again.

Thank you for your consideration and I look forward to hearing from you.
Japanese → English
We apologize that it was not clear.
Please refer the following as to how to reorder.

1. You may select credit card settlement like before.
2. Please input different card number from the last time or other require information.

Please input the information about the debit card which is different from the one you used last time and reorder an item.

We apologize for any inconvenience if it may have caused you. Thank you.
Japanese → English
When I purchased the item, I touched it and checkd it throughly.
I am certain about it because both the store specialized the item and I checked it.

When I purchased it, I didn't see any dent.
Is there a large dent?

I believe you so you don't need to upload a video on YouTube.

How would you like to be handled it?
Please let me know if you like to cancel this order or if you like to replace it with a new one?
Japanese → English
If possible, can we set the price higher than MAPprice the same as the sales domestically? We are a small company. However, we would like to maintain great relationship with you and we would like to grow together.
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