Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We notified the Japanese post office that the case was brokeb when it's arriv...

Original Texts
我々は日本郵便に、商品到着時にケースが壊れており、鍵も紛失していたことを伝えました。 あなたは既にUKポストにダメージリポートを提出しているのですよね?セラーではなく先にバイヤー側からの申請が無いと日本郵便は動いてくれません。申請をしたらもしかしたらUKポストからあなたに連絡が入るかもしれません。もし連絡があれば、ケースが壊れていた事を彼らに伝えてください。
我々は早くこの問題を解決したいと望んでおります。あなたのご協力に感謝いたします。
[deleted user]
Translated by [deleted user]
We notified the Japanese post office that the case was brokeb when it's arrived, and the key was missing. You already submitted the damage report to the UK post offuce, didn't you? The Japanese post office doesn't take any action unless the buyer applies before the seller. When it's applied, UK post office may call you. If you are contacted by them, please them about the broken case.
We would like to solve this problem as soon as possible. Thank you for your cooperation.

Result of Translation in Conyac

Number of Characters of Requests:
220letters
Translation Language
Japanese → English
Translation Fee
$19.8
Translation Time
12 minutes