Translation Results Requested Through Conyac Made Public

[Translation from English to Japanese ] I am afraid I will need to have this forwarded to a specialist who might be a...

Original Texts
I am afraid I will need to have this forwarded to a specialist who might be able to remove the negative feedback for us. Several investigations will be done to make sure we do the right thing not just for you but also for the buyer. To avoid this in the future, you can open an Unpaid Item case instead of the Cancel Transaction Request. Because negative feedback will automatically be removed if the buyer gets an Unpaid Item Strike for non payment. Please give us 7-10 days for the investigation. We will let you know as soon as we get an update. I appreciate your patience and efforts working with us to get this resolved. Thank you for choosing eBay. We value your business.
Translated by hiro-sany
誠に申し訳ございませんが、ネガティヴな評価を削除するには専門家にお願いしなければなりません。弊社がお客様にもバイヤー様にもきちんと対応出来ていたかについての様々な調査を行う予定です。
今後このような事を避ける為に、Cancel Transaction Request(取引のキャンセル)の代わりにUnpaid Item case(未払いのケース)を開いてはいかがでしょうか?
この場合バイヤー様がお支払いをせずにUnpaid Item Strikes(未払い請求)をお受け取りになった場合ネガティヴな評価は自動的に取り消されます。
調査には7〜10日かかる予定です。新しい情報が入り次第ご連絡致します。問題解決にご協力いただきありがとうございます。
今後ともeBayをよろしくお願い致します。

Result of Translation in Conyac

Number of Characters of Requests:
679letters
Translation Language
English → Japanese
Translation Fee
$15.285
Translation Time
about 2 hours
Freelancer
hiro-sany hiro-sany
Standard
英語大好き、読書大好きです。
分かりやすい文章を書くように心がけています。
どうぞよろしくお願いします🎵