[Translation from Japanese to English ] Our ODR has exceeded a 5% cancellation rate. There were cases that the client...

Original text

私たちのODRはキャンセル率が５％を超えています。VATをお客様が負担するものと勘違いしたり、台風で発送が遅れてキャンセルがありました。私たちの改善計画は以下のとおりです。台風が予想される時期はSALではなくＥＭＳを利用し、遅れないように発送します。またVATの金額は届かないとわからないので、請求があればVAT分の負担は私たちが当然行いますし、問い合わせあればお客様に必ずメールで返信します。

Translation / English

Our ODR has exceeded a 5% cancellation rate. There were cases that the client misunderstood the shouldering of the VAT, or delays in shipping during typhoons. My improvement plan is as follows. During times when a typhoon is predicted, we will use EMS instead of SAL to avoid delays in shipping. In addition, since we do not know if the VAT amount has not arrived so if there is a request, then we should proceed with shouldering the VAT and we have to respond to an inquiring client through email.

Translation / English

The percentage of our ODR's cancelation exceeds 5%. Customers misunderstand that they foot VAT and delay caused by typhoons and canceled ect.
Our improvement plans are as follows.
When the seasons that we predicte typhoons, we ship ny EMS not SAL. You can't know the price of VAT till it arrives, so we will foot the VAT if need, and we will reply you by email if you inquire.

Translation / English

Our ODR's cancellation rate exceeds 5%. We misunderstood that customers are responsible for VAT and there is a cancellation due to the typhoon. We are going to implement an improvement plan as followings. When it is typhoon season, we will not use SAL, but EMS so that the order should not be delayed. VAT charge can be found out after you receive the order, and we will be responsible for any VAT charge. We will make sure that you will have our response by email if you contact us.