この度は、先日お送り致しましたバラに一部傷みがみられたとの、誠に申し訳ございませんでした。
●様、■様にご迷惑をおかけ致しました事、深くお詫び申し上げます。
お問合せのバラの状態についてですが、出荷当日にバラを厳選して摘んでおりますので、古いバラは混ぜておりません。
当日、バラ農園から当店に届いたバラをスタッフと検品いたしましたが、
傷みはみられませんでした。
傷みがある場合は、バラ農園に交換依頼しておりますので、そのままお送りすることはございません。
Rating
52
Translation / English
- Posted at 15 Oct 2014 at 21:57
We are very sorry to hear that part of the rose we sent you the other day had damag.
We deeply apologize for causeing ● and ■ an inconvenience.
Regarding the condition of rose you inquired, select and pick roses carefully ont the day of dispatch so we do not mix old roses.
We did check roses we received from rose farm but could not find any damage.
In case there is damage we request rose farm to replace and we do not send such rose to our customers.
sugimura likes this translation
We deeply apologize for causeing ● and ■ an inconvenience.
Regarding the condition of rose you inquired, select and pick roses carefully ont the day of dispatch so we do not mix old roses.
We did check roses we received from rose farm but could not find any damage.
In case there is damage we request rose farm to replace and we do not send such rose to our customers.
Rating
33
Translation / English
- Posted at 15 Oct 2014 at 22:08
This time, we are really sorry for the bruise of roses that we sent yesterday.
Then, we apologize for the inconveniece caused to you.
It is about the roses, so we picking carefully selected roses on the day of shipment, we do not mix old rose.
The day, but we have inspection staff and the roses that arrived in our shop from the rose farm,
Pain was not seen.
When there is a bruise , because of we have to ask the exchange rose plantation, there's no delivery.
Then, we apologize for the inconveniece caused to you.
It is about the roses, so we picking carefully selected roses on the day of shipment, we do not mix old rose.
The day, but we have inspection staff and the roses that arrived in our shop from the rose farm,
Pain was not seen.
When there is a bruise , because of we have to ask the exchange rose plantation, there's no delivery.
バラの傷みは、おそらく配送中にできてしまったものと考えられます。
バラ農園に確認したところ、配送中にバラが揺れてぶつかることで、傷がついてしまう場合があるようです。
また、白いバラは花びらが薄く、とても繊細なため傷が目立ちやすいことから、花束の一部に傷みが見られたのだと考えられます。
折角の贈り物に傷があり、ご満足いただく事が出来ず誠に申し訳ございませんでした。
重ね重ね、お詫び申し上げます。
Rating
52
Translation / English
- Posted at 15 Oct 2014 at 22:00
We assume that the damage was probably caused during transportation.
As we checked with rose farm, roses can be damaged when they are shook and hit each other during transportation.
Also white rose petals are thin and sensitive so damage is more visible, that's probably why part of the bouquet was found with damage.
We are very sorry for not being able to meet your expectation because of damage found on your gift.
Again we are very sorry about this.
sugimura likes this translation
As we checked with rose farm, roses can be damaged when they are shook and hit each other during transportation.
Also white rose petals are thin and sensitive so damage is more visible, that's probably why part of the bouquet was found with damage.
We are very sorry for not being able to meet your expectation because of damage found on your gift.
Again we are very sorry about this.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 15 Oct 2014 at 22:02
I think the roses were damaged during delivery.
I checked with the rose plantation, and they said that there are times where the roses will get damaged from being shaken and bumping into each other during transport.
Also, white roses have thin petals, so they are delicate and can get damaged easily. I think there is a portion of the bouquet that got damaged.
I am very sorry that we could not ship this item to your satisfaction.
I sincerely apologize.
I checked with the rose plantation, and they said that there are times where the roses will get damaged from being shaken and bumping into each other during transport.
Also, white roses have thin petals, so they are delicate and can get damaged easily. I think there is a portion of the bouquet that got damaged.
I am very sorry that we could not ship this item to your satisfaction.
I sincerely apologize.
早急に翻訳して頂きまして、誠にありがとうございます。