この度は Defect Rateが基準である1%を超えてしまい、お客様方そしてAmazon様に多大なご迷惑をかけることとなり、誠に申し訳ございませんでした。
今回Order Defect Rateが大きく上昇してしまった理由を弊社で改めて確認したところ、最近導入した、配送管理ソフトでの住所抽出による文字化けにより、配送先住所の不定による商品の紛失が主な原因となっております。
Rating
52
Translation / English
- Posted at 09 Oct 2014 at 10:53
We have to present our apology to our customers and to Amazon, as the Defect Rate has exceeded the reference value of 1% causing great inconvenience.
Our company has checked into the causes for this large increase in Order Defect Rate finding that the main cause is that the recently introduced delivery management software had a defect that causes garbling of letters of address, which caused loss of goods by shipping to unknown addresses.
Our company has checked into the causes for this large increase in Order Defect Rate finding that the main cause is that the recently introduced delivery management software had a defect that causes garbling of letters of address, which caused loss of goods by shipping to unknown addresses.
Rating
52
Translation / English
- Posted at 09 Oct 2014 at 11:01
I am very sorry for the inconvenience we have caused to customers and Amazon because of exceeding the order defect rate for more than 1 %.
We have verified the root caused of too much increase in the order defect rate ourselves again and found out that our shipping management software generated garbled character codes when extracting the customers' address and which caused non-delivery or lost of packages due to unknown shipping destination.
We have verified the root caused of too much increase in the order defect rate ourselves again and found out that our shipping management software generated garbled character codes when extracting the customers' address and which caused non-delivery or lost of packages due to unknown shipping destination.
