Translator Reviews ( Japanese → English )

Japanese

この度は Defect Rateが基準である1%を超えてしまい、お客様方そしてAmazon様に多大なご迷惑をかけることとなり、誠に申し訳ございませんでした。
今回Order Defect Rateが大きく上昇してしまった理由を弊社で改めて確認したところ、最近導入した、配送管理ソフトでの住所抽出による文字化けにより、配送先住所の不定による商品の紛失が主な原因となっております。

English

We have to present our apology to our customers and to Amazon, as the Defect Rate has exceeded the reference value of 1% causing great inconvenience.
Our company has checked into the causes for this large increase in Order Defect Rate finding that the main cause is that the recently introduced delivery management software had a defect that causes garbling of letters of address, which caused loss of goods by shipping to unknown addresses.