[Translation from Japanese to English ] Thank you very much for your kindness. I will tell you what I think. First,...

Original text

あなたの心使いに心から感謝します。

私の考えを率直に述べます。

まず、私はコンディションに関しては、
ここまでひどい状態だとは思わなかったこと。

全く言い訳できないと考えました。

私も高品質の商品をお届けすることを信条としている者です。
今回の事は痛切に耐えがたいとと受け取っています。

これは全額返金もやむなし、と考えた次第です。

つきましては、もしその商品を手元に置いておきたい、と考えるならそのままで結構です。
いらなければ、返送していただけたら幸いです。

あなたにお任せします。

よろしく。

Translation / English

Thank you very much for your kindness.
I will tell you what I think.
First, I didn’t imagine the condition was such a horrible.
I think there is no excuse for this.
I believe in delivering products of high quality.
This incident is very painful.
Thus, I thought I had to issue a full refund.
If you want to keep the product, that’s fine.
If you don’t need it, please ship it back to me.
It’s up to you.
Best regards,

Translation / English

I appreciate your kind consideration from my heart.

Let me be honest about what I think.

Firstly I did not expect the condition to be this bad.

I thought no excuse could be made on this.

I myself believe that my task is to deliver high quality items.
What happened this time hard to accept.

I came to a conclusion that full refund is the only solution for this.

Therefore if you wish to keep that item with you, that's no problem.
If you do not need it, I appreciate that you return it.

It's up to you.

Thank you.

Translation / English

I appreciate your thoughtfulness.

I am frankly exprassing my feelings.

I never thought that the condition was so terrible like this.

It's no excuse for me.

I suggest that I should give you a refund.

If you would like to keep the product, it wouldn't be a problem for me.
If you don't need it, it would be great if you could return it,

It's all up to you.

Thank you for your understanding.