[Translation from Japanese to English ] Thank you for your email. We apologize for your inconvenience. The packag...

Original text

メッセージありがとうございます。

誠に申し訳ございません。
商品の紛失もしくはこちらでの配送ミスにより届いていない可能性があります。
すぐに返金対応させていただきます。
もし商品が届きましたらお知らせください。

メッセージありがとうございます。

誠に申し訳ございません。こちらで確認させていただきましたらこちらで配送ミスがある可能性があります。
こちらで配送については３日以内に再送させて頂きます。
よろしくお願いします。

Translation / English

Thank you for your email.

We apologize for your inconvenience.
The package might have been lost or have not been arrived due to an error during delivery.
We refund it immediately.
Please let us know when you have the package arrived.

Thank you for your message.
We apologize for your inconvenience. We confirmed that there might be an error during delivery.
We will send the package within three business days.
Thank you for your understanding.

Translation / English

Thank you for your message.

We are really sorry.
There is a possibility that the product has been lost or there has been our mistake for the shipment.
We will proceed the refund as soon as possible.
Please let us know if the product arrive.

We are really sorry. There is a possibility that there has been our mistake for the shipment.
We will resend the product in 3 days.
We appreciate for your understanding.

Translation / English

Thanks for your esteemed message.

We are very sorry.
We are afraid there is the possibility of delivery failure from the error of the dispatch system, as for the lost of the commodity.
We will immediately refund.
Please let us known of, if the commodity arrive at you.

Thanks for your esteemed message.

We are very sorry. We are afraid there is the probability of the delivery error, if we check further.
As for the dispatch the commodity, it will be resent within 3 days.
Please accept our sincere apology.