[Translation from Japanese to English ] Unfortunately, this time the shipment by FEDEX was cleared as a formal entry....

Original text

今回のFEDEX出荷分は中国税関にて運悪く正式通関となってしまいました。
本来であれば、発送先がHONG KONGでもZHUHAIでもFEDEXは簡易通関なので、このような事は起こりません。
掛かった費用については、当方にお知らせください。
上司と相談致します。

Translation / English

Unfortunately, this time the shipment by FEDEX was cleared as a formal entry. In general, FEDEX shipments are cleared as simplified customs whether the shipping address is HONG KONG or ZHUHAI and won't cleared as formal customs.
Please let us know how much you have paid for the customs fee. I will report to my boss and talk what we can do about this.

Translation / English

For the shipment by FedEx at this time, unfortunately, it shall undergo official inspection of Chinese customs’ office.
To tell the truth, it shall not happen since FedEx has been undergoing the simplified customs’ processing even the shipping destination is the Hong Kong or Zhuhai.
I appreciate if you can tell me the expenses being incurred for getting the customs’ clearance.
I will discuss it with my superior.

Translation / English

Unfortunately, the shipment from FEDEX this time has turned to official clearance at Chinese customs.
Usually, this will not happen because FEDEX is simplified clearance even though that the shipment is from HONG KONG or ZHUHAI.
Please let us know how much is the cost that you spend to us.
I will to my boss about this.