[Translation from Japanese to English ] You don't return the goods, nor you don't send images of the damage to me, no...

Original text

商品の返送もしない、こちらにダメージの画像も送らない。
保険の申請もしない、パッケージは紛失した。
こちらはどうしようもありません。

本当に壊れているのであれば、ちゃんと返金します。
商品を送り返すのは当然ではないでしょうか？
返送料はこちらの負担です。
未解決の状態でのネガティブフィードバックには納得がいきません。

商品は届いた、壊れていた、証明は何もしない。
それで返金はいかがなものでしょうか？

Translation / English

You don't return the goods, nor you don't send images of the damage to me, nor you don't request the insurance to cover it, and you have lost the package.
I can not do anything about it.

If it is really broken, I will make a refund for sure.
You should return the goods, don't you think so?
I will pay for the return.
I can not accept your negative feedback on the matter that has not been solved.

The goods has arrived, which was broken, but you would not prove nothing.
How could anyone start to refund under such circumstances?

Translation / English

You have been doing that 1) have not returned the item, 2) have not send me pictures showing the damage, 3) have not agreed with applying the compensation for the insurance, 4) have lost the package. In this way, we cannot do anything.

We are sure to make a refund if the item has been really damaged.
Do you not think that it is normal to return the item if you would want us to do something.
We have told you that we would shoulder the return shipping charge.
We cannot accept your negative feedback on unresolved matter.

You have been telling us that you received the item but it was damaged without showing any single evidence.
Is it the accepted way of deal to request us the refund?

Translation / English

You do not return the item, send me the image to prove the damage, apply the insurance, and even you have lost the package. Then there is nothing I can do.

If the item is truly broken, I will make you a refund without fail.
It is natural that you should send the item back, isn’t it?
I will pay the returning shipment fee.
I cannot be convinced with the negative feedback as the problem remains unsolved.

The item has been delivered and damaged, but you make no proof.
Then is it appropriate to make a refund?

Translation / English

You don't return the item, don't even send us the image of the damage. You don't apply for an insurance, lost your package. Sorry, we can't do anything.

If it's really broken, we will refund. Isn't it natural to send back the item? We will pay the shipping fee. We don't get why you're writing a negative feedback even if it's not determined.

You got the item, it was broken, but you don't wen proof it.
How can we pay you back?