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[Translation from Japanese to English ] The regular delivery schedule falls between February 6-12. 1 month has passe...

Original Texts
規定の配送予定スケジュールは、2月6日～ 2月12日です。
到着予定から、1ヶ月を過ぎていますが、まだ商品は到着していません。

国際郵便とはいえ、1ヶ月以上の充分な時間、到着を待ちました。まだ荷物が届かないということは、何か問題が起きた可能性が高いです。

再送、もしくは、返金のご対応をお願いします。
safir_k
Translated by safir_k
The stated delivery date is between Feb. 6th and Feb. 12th.
However, it has been a month since the scheduled delivery date and I still have not received the package yet.

I understand it is an international shipping, but I have waited for more than a month which should be sufficient. It seems like there has been a problem with the shipping since It hasn't arrived yet.

Could you please send it again or refund the money. Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
147letters
Translation Language
Japanese → English
Translation Fee
$13.23
Translation Time
7 minutes
Freelancer
safir_k safir_k
Starter
日本の短大を卒業し、その後アメリカで大学を卒業。現在アメリカ生活11年目です。

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safir_k's Public Translations

The package hasn't arrived in Japan yet. I contacted Japan Post Office but I was told that I cannot track the package with this tracking number.

Could you please contact USPS?
I cannot track the package from Japan.

Thank you and looking forward to hearing from you.
Japanese → English
Thank you for contacting me. This is ＊＊ who purchased your item. I live in Japan but the 2 addresses that I presented to you are the addresses for the forwarding companies in Oregon and Florida which I have contract with. Could you send the item that I purchased this time to the address in Oregon? If that's is not possible, can I cancel the order?
Also, as for refund, please send a refund via Paypal.
Thank you in advance.
Japanese → English
I am a small retailer and have 20 of *** right now.

We are experiencing a huge damage due to this initial defect.

We would like to return all of them and get a refund.


What kind of process do I need to go through?

If we return the products to your company, will you refund me?

As for returning the products, is there anything that I need?

Also, is the method of refund cash transfer? Can you refund me via PayPal?

Thank you in advance.
Japanese → English
I am very sorry for the delay on the delivery this time.
I would like to apologize sincerely.

It might be delayed due to the busy New Years season.

When I ship products to you next time, I will make sure that you receive them within a week. Please accept my apology for the inconvenience.

To express my apology, I refunded you $10, so would you change your feedback rating on eBay?

You are a very important customer to me, and I would like to keep our relationship in good terms.

If you have any suggestions, please let me know.
Japanese → English