Translation Results Requested Through Conyac Made Public

Lifting suspension of the selling privilege

I am strongly hope that you will be able to lift the suspension of my selling privilege at B.
As I submit my reorganization plan from now on.
I would appreciate if you could review my plan and consider to lift the suspension of my selling privilege.


・Business experience: two years
・Stock on hand: Equivalent to about JPY50,000,000
・Capable of shipping 1,000 to 200 pieces monthly
・Supplier information: Wholesale shop and manufacturer in Japan
・Expected monthly sale: JPY600,000 to JPY10,000,000
・Expected yearly sale: JPY100,000,000 to JPY130,000,000
・For the shipment, I have been using the method with tracking number (see excerpt). I have established quick response system upon inquiries.
●Order

・Reflection point
I have not achieved target defective order rate of less than 1%.
The major root cause to this was that I refunded to buyers in the following procedure if they send the message “they wanted to cancel the orders” through the Buyer-Seller Message.

Order Details⇒Refund order⇒Cancel order⇒Buyers Cancel


I did not know that this way of refunding procedure would hurt my account. I insufficiently understood your policy about the defect order.
I am really sorry for trouble I have caused.

From now on, if buyers inform me the they want to cancel orders, I will ask them to cancel orders through “Order History”

I really would like to ask you for lifting the suspension of my selling privilege at B
Please take action on my request.
I will provide the best-selling performance and the mind of taking care of customer for serving to deliver customer in your contry.
Have a good day.