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[Translation from English to Japanese ] Defective/Does not work properly Buyer comments: ear phones turn off on ther...

Original Texts
Defective/Does not work properly
Buyer comments: ear phones turn off on there own intermittently and crackle when adjusting sound

hi the sound goes off intermittently when sound is turned up or down and crackles as well I like the item very much can I just send head phones back for you to replace many thanks tony

The customer stated that he was charged GBP 45.00 for customs fee and the seller was informed of this where they stated that the refund for the GBP 45.00 would be issued to the customer. The confirmation for the refund was sent to the customer over ten days now and the seller has not provide the refund.
14pon
Translated by 14pon
不具合/動作不良
購入者のコメント：　イヤフォンが、時々勝手にオンになったりオフになったりするし、音を調節するとガリガリいう。

音を大きくしたり小さくしたりすると、時々音が途切れ足りガリガリいったりするんです。この商品は気に入っているので、送り返して取り替えてもらえますか。よろしくお願いします。
トニー

客は４５ポンドの関税を請求され、そのことを売り手に伝えた所、客に４５ポンドの返金をすると言った。返金の確認が客に送られてから１０日以上経つが、販売者はいまだに返金をしていない。

Result of Translation in Conyac

Number of Characters of Requests:
617letters
Translation Language
English → Japanese
Translation Fee
$13.89
Translation Time
14 minutes
Freelancer
14pon 14pon
Starter
こんにちは

こちらで始めて、ちょうど１年経ちました

英語学習履歴：
中学・高校　６年間　（当然優秀）
大学（R大学英米文学科卒。当然現役入...

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Hello, Thanks for the reply. Well, $750 is way too expensive for that bridge. I could buy a new guitar for that price. So forget it, and I will keep searching here in the US, and or try to have someone fix the bridge I have.
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14pon's Public Translations

Forgive me for writing to you instead of calling.

Thank you very much for your reaction regarding XYZ. I really appreciate that.

I have a question to ask.
As for the pages of Top Artist and Top Tracks, can we display Japanese artists and tracks?
※Genres pages have no problem as they are.

I tried to revise these pages referring to the following page, but I did not find any options to select countries and languages.

If these are difficult to change, it's OK as they are. I just wanted to change them as long as it is possible.
Thank you for your help.
Japanese → English
I use MyUS to ship my orders from the US to Japan.

I ask MyUS to ship my packages in the shipping boxes originally delivered to them, otherwise, they would ship them in very poor packages.

My packages would not be opened-and-repacked. I make arrangements to receive packages from you in the original shipping boxes.
They mostly arrive in undamaged and clean conditions.
I put priority to safety arrival of packages rather than reducing the shipping costs.
Japanese → English
How is the progress of my order placed on April 1?
Since we cannot expect to sell them by the due date of our credit card, could we have partial refund and reorder later, in the worst case?
If we can have your inventory list, we will place an order at once.
We have been dealing with you so long, but your reaction this time so much disappointed us. We really hope to receive your answer soon. If we do not hear from you soon, I will have to file a claim with PayPal to start a refund process. (Believe me, I hate to do so.)
Thank you in advance.
Japanese → English
You cannot search with Asian languages (Chinese, Japanese...). Probably, neither with Russian. (All these are non-alphabetical languages.)
XYZ Script allows searching with non-alphabetical languages.

I have a question on XYZ Script:
When importing data in CSV, are longtitudes and latitudes always necessary? (I want to display the details on Google Street View.)
※I have address information.

If longtitudes and latitudes are always necessary, do you know any tool to calculate those from address data?
Please share if you know any.
Japanese → English