いつもお世話になっております。
今回クレームをいただいた件についてご報告致します。
今回返金に応じることはできない明確な理由が二つあります。
我々は御社のページの説明にある通りの商品をお客様にお送りしました。
この釣り竿のセットは、商品ページにもある通り、小さい魚を釣る携帯用の釣り竿です。
２点目
今回お客様はこの釣り竿を海もしくは川で利用されています。利用する前に家で商品の確認をして返品いただければ弊社も返金に応じますが、１度使用した商品の返金は受け入れられません。
Rating
60
Translation / English
- Posted at 12 Oct 2013 at 13:08
Thank you as always.
I am report the issue regarding the claim that was received this time.
There are 2 reasons on why the refund cannot proceed this time.
We have sent the company's webpage containing the explanation for the said product to you.
This fishing rod set as indicated in the product page is a portable fishing rod for catching small fishes.
Second point
You may have used this fishing rod in the sea or the river. The refund will be issued if the product was checked at home and returned to us prior to using it. But we won't be issuing the refund if the product has been used at least once.
I am report the issue regarding the claim that was received this time.
There are 2 reasons on why the refund cannot proceed this time.
We have sent the company's webpage containing the explanation for the said product to you.
This fishing rod set as indicated in the product page is a portable fishing rod for catching small fishes.
Second point
You may have used this fishing rod in the sea or the river. The refund will be issued if the product was checked at home and returned to us prior to using it. But we won't be issuing the refund if the product has been used at least once.
★★☆☆☆ 2.0/1
Rating
52
Translation / English
- Posted at 12 Oct 2013 at 13:06
Thank you for your consideration, as always.
I report the matter that you claimed this time.
There are two clear reasons that we cannot accept repayment this time.
We sent the product to a customer as the described on the page of your company.
This set of fishing rod, as shown on its page, is a portable fishing rod for catching small fishes.
The second point:
The customer used this fishing rod in the sea or a river once. If it was confirmed in a house before using and was returned, we could accept your repayment, but the repayment of the product which you used once will not be accepted.
I report the matter that you claimed this time.
There are two clear reasons that we cannot accept repayment this time.
We sent the product to a customer as the described on the page of your company.
This set of fishing rod, as shown on its page, is a portable fishing rod for catching small fishes.
The second point:
The customer used this fishing rod in the sea or a river once. If it was confirmed in a house before using and was returned, we could accept your repayment, but the repayment of the product which you used once will not be accepted.
★☆☆☆☆ 1.5/2
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 12 Oct 2013 at 13:08
Thank you for your continuing support.
We would like to inform you regarding the issue you made the complaint.
There are two clear reason that we cannot accept your request of refunding.
We shipped the item which was exactly same one described on your company’s website.
Firstly, this set of fishing rod is the mobile fishing rod intended for catching a small fish as described in the item page.
Secondly, you used this fishing rod at the sea or the river this time. If you inspected the fishing rod prior to using and decided to return it for refunding, we accept your refunding request, but one it was used, we cannot accept for refunding.
We would like to inform you regarding the issue you made the complaint.
There are two clear reason that we cannot accept your request of refunding.
We shipped the item which was exactly same one described on your company’s website.
Firstly, this set of fishing rod is the mobile fishing rod intended for catching a small fish as described in the item page.
Secondly, you used this fishing rod at the sea or the river this time. If you inspected the fishing rod prior to using and decided to return it for refunding, we accept your refunding request, but one it was used, we cannot accept for refunding.
★★☆☆☆ 2.0/1
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=48)
Rating
50
Translation / English
- Posted at 12 Oct 2013 at 13:55
Thank you for your business, as always.
We are contacting regarding your claim for a refund on the product you purchased.
Unfortunately, we cannot accept your claim for the following two reasons:
First, we have sent you the product as described on our website. As you can see on the product page, this is a portable fishing rod which is designed for catching a small fish.
Second, the product has been used either at a sea or a river. We would accept your claim if it had yet been used, but we regret to inform you that we cannot give a refund on a product that has already been used.
We are contacting regarding your claim for a refund on the product you purchased.
Unfortunately, we cannot accept your claim for the following two reasons:
First, we have sent you the product as described on our website. As you can see on the product page, this is a portable fishing rod which is designed for catching a small fish.
Second, the product has been used either at a sea or a river. We would accept your claim if it had yet been used, but we regret to inform you that we cannot give a refund on a product that has already been used.
4行目 as the を as に訂正ください。 失礼致しました。