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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] This excerpt is from when I was sent the wrong item by the forwarding company...

Original Texts
アメリカの転送会社に間違った商品が送られてきた際の文です。

ーーーー
私のマイアカウントを見てください。

先日送った写真の商品は注文しておりません。

総額、$1319になっていますので、
明らかに私の注文ではありません。

商品も大量に届いている模様です。


返品するのにも送料がかかります。

送料を負担いただけますか？
そしたら、すぐに返送致します。

ーーーーーー
新規に注文した商品なのですが、
支払い者の登録項目のところに、
社名を書くのを忘れてしまいました。

度々すみませんが、対応宜しくお願い致します。
cuavsfan
Translated by cuavsfan
This excerpt is from when I was sent the wrong item by the forwarding company in the US.

---------------------------
Please look at my "My Account" page.

There is no order for the item from the photograph the other day.

The total was $1319, so it is clear that I did not order it.

It looks like the the order was for quite a large quantity.


In order to return it there will be shipping charges.

You will pay these charges, right?
If so I will return it right away.

---------------------------
This is a newly ordered item, but on the payment entry I forgot to write the company name.

I'm sorry for contacting you repeatedly, but I appreciate your help in resolving this.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English