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  4. Thank you for your help. I receive...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for your help. I received a very poor 1 rating from a customer w...

Original Texts
お世話になります。

在庫切れでキャンセルをしましたお客様から　1の厳しい評価を頂きました。

大変お客様に御迷惑をお掛けしまして申しわけございません。

お伺いしたいのですが

お客様に評価を取り消していただけましたら　お詫びを兼ねて次回ご注文時にキャッシュバックしたいとの

ご連絡をしたいと思うのですが　これは規約違反になるのでしょうか？

また良いアドバイスが有りましたら　ご指導お願いいたします。

お手数をおかけいたしますが　返信よろしくお願い致します。
cuavsfan
Translated by cuavsfan
Thank you for your help.

I received a very poor 1 rating from a customer whose order I cancelled because an item was out of stock.

I was very sorry to have troubled that customer.

What I want to ask about is this.

I want to contact the customer and tell them that if they delete the negative feedback I will offer them a discount on a future purchase as an apology, but I was wondering if this might be against the rules?

I would very much appreciate any advice you have.

I'm sorry to bother you with this, but I really appreciate your help and look forward to your reply.

Result of Translation in Conyac

Number of Characters of Requests:
219letters
Translation Language
Japanese → English
Translation Fee
$19.71
Translation Time
12 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English