[Translation from Japanese to English ] Thank you very much for giving me positive feedback even though the product w...

Original text

商品が割れていたにも関わらず、ポジティブフィードバックを頂き誠にありがとうございました。
感謝いたします。
先日、商品代金の＄*を返金しましたのでご確認ください。

一つお願いがございます。
今、日本郵便に商品破損の保険の手続きをすすめております。
そこで今回、お届した商品が到着時に破損していたという事をアメリカのお客様の最寄
郵便局にご連絡をして頂けませんでしょうか？
問合番号はEJ*です。

大変お手数をおかけしますがどうぞ宜しくお願いいたします。

Translation / English

Thank you very much for giving me positive feedback even though the product was broken.
I am very grateful.
The other day I made a refund of $x, so please verify it.

I have a favor to ask.
Currently, I am working on the insurance form to be submitted to Japan's post office.
Could you please report to your local post office that the product had arrived damaged?
The reference number is EJx.

Thank you very much in advance for your time and attention.

Translation / English

Thank you very much for giving me a positive feedback in spite of the broken item. I am so grateful to you.

I previously refunded you $xxx from the product price, so please confirm.

Meanwhile, I would like to ask you to help me something.
I am proceeding with the indemnification for damage from Japan Post, and I would like you to report to your nearest post office that the item was already broken when you received it. The reference number is EJ*.

I apologize for the inconvenience, and would appreciate your cooperation.