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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Today my order arrived. I am contacting you to let you know there was a pr...

Original Texts
本日注文品が届きました。

商品不良があったので連絡します。
「Corsica Pants　Black S」
・膝の生地が伸びてクタクタである
・ほつれがあり穴があいている
・ウエスト部分にハンガー跡が強く残っている

また腰部分にロゴがあるので、これは明らかにキャリー品、或いは貸出用で使用されていたものではないか。

まず、代替えを至急手配いただきたい。
なぜこのような物が送られてきたのか、出荷時の検品はどのようになっているか説明がほしい。

ブランドイメージの失墜になりますよ。
cuavsfan
Translated by cuavsfan
Today my order arrived.

I am contacting you to let you know there was a problem with one of the items.
The "Corsica Pants　Black S"
* The material on the knees is stretched and worn out
* There are holes and spots the material is frayed
* There are clear markings from a hangar in the waist area

There is a logo in the waist area, so this clearly seems to be either an old style or one that has been used.

Please send me a replacement right away.
I would also appreciate an explanation as to why this was sent and how it was not noticed during a pre-shipping inspection.

Things like this hurt the appeal of the brand.

Result of Translation in Conyac

Number of Characters of Requests:
231letters
Translation Language
Japanese → English
Translation Fee
$20.79
Translation Time
about 2 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

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Japanese → English
To expedite the process of checking the status of your package, the best course of action would be for you to contact customs directly. I have also inquired with the Japanese postal service, but it seems to take a considerable amount of time to confirm the situation. Your cooperation in resolving this issue promptly would be greatly appreciated. I am willing to assist in any way I can, so cou...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English