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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] This item was ordered on May 5. The customer has claimed that its power unit...

Original Texts
5月5日に購入した商品です。
お客様より電源が付属していなかったとの申告がございました。
あとヘッドホルダーを本体に取り付けるための留め具もないそうです。
内容物の不足はあってはならないことだと思います。
確認を徹底してください。
以下のお客様住所へ電源と金具を送ってください。

早急に返金をお願いします。
Paypalで異議を申し立てています。
同意いただき返金処理を完了してください。
対応が遅い場合、クレームとして申請します。
ケース番号はXXXです。
返金確認後に商品を返品します。

14pon
Translated by 14pon
This item was ordered on May 5.
The customer has claimed that its power unit was missing. Also he says the attachment to fix the head holder to the main body was missing.

I believe that missing parts is something that should never happen. I recommend you to confirm the contents carefully (before you ship an order).
Please send the power supply and the attachment to the following address of the customer.

------

Please refund me immediately.
I have opened a case with PayPal.
I recommend you to accept my request and complete the refund.
If you do not respond smoothly, I will lift the case to a claim.
The case number is xxxx.
The item will be returned to you upon confrimation receipt of your refund.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
39 minutes
Freelancer
14pon 14pon
Starter
こんにちは

こちらで始めて、ちょうど１年経ちました

英語学習履歴：
中学・高校　６年間　（当然優秀）
大学（R大学英米文学科卒。当然現役入...

Other Translations From Japanese To English Are Made Public

・ ◯◯ firm consults of producing products such as for famous ◯◯ firm. ・◯◯-san was studying fatty acids. Therefor, he had interest in ◯◯ firm's anti-oxidation technology and purification technology greatly. ・Production for the product are requesting to many places. ・◯◯-san searches good products all the time. ・"◯◯ oil" has not been settled in the Japan market though, in five years, it thinks...
Japanese → English
As adjustment for dealing, it is decided for following, therefore would you ship, please? Regarding A, the possible earliest delivery is requested compared to the initial planning. I would like you to deliver as much as it can be, in case of any of difficulties will be met, please let me know the minimum delivery period. I will make a consultation to our customers.
Japanese → English
He/She is outside now. If you make an appointment on the phone in advance, we never put you in any trouble when our representative is not at the office. Prior to visiting our shop, we recommend you to make an appointment.
Japanese → English
Currently, there is an issue with PayPal, and I am unable to make a payment. I will wait for some time and try to process the payment again. Please wait for a while.
Japanese → English

14pon's Public Translations

Forgive me for writing to you instead of calling.

Thank you very much for your reaction regarding XYZ. I really appreciate that.

I have a question to ask.
As for the pages of Top Artist and Top Tracks, can we display Japanese artists and tracks?
※Genres pages have no problem as they are.

I tried to revise these pages referring to the following page, but I did not find any options to select countries and languages.

If these are difficult to change, it's OK as they are. I just wanted to change them as long as it is possible.
Thank you for your help.
Japanese → English
I use MyUS to ship my orders from the US to Japan.

I ask MyUS to ship my packages in the shipping boxes originally delivered to them, otherwise, they would ship them in very poor packages.

My packages would not be opened-and-repacked. I make arrangements to receive packages from you in the original shipping boxes.
They mostly arrive in undamaged and clean conditions.
I put priority to safety arrival of packages rather than reducing the shipping costs.
Japanese → English
How is the progress of my order placed on April 1?
Since we cannot expect to sell them by the due date of our credit card, could we have partial refund and reorder later, in the worst case?
If we can have your inventory list, we will place an order at once.
We have been dealing with you so long, but your reaction this time so much disappointed us. We really hope to receive your answer soon. If we do not hear from you soon, I will have to file a claim with PayPal to start a refund process. (Believe me, I hate to do so.)
Thank you in advance.
Japanese → English
You cannot search with Asian languages (Chinese, Japanese...). Probably, neither with Russian. (All these are non-alphabetical languages.)
XYZ Script allows searching with non-alphabetical languages.

I have a question on XYZ Script:
When importing data in CSV, are longtitudes and latitudes always necessary? (I want to display the details on Google Street View.)
※I have address information.

If longtitudes and latitudes are always necessary, do you know any tool to calculate those from address data?
Please share if you know any.
Japanese → English