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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] How does it sound for your company and my company to split the cost of shippi...

Original Texts
返品商品の送料ですが、御社と弊社で折半で負担にしてくれませんか？

そうでなければ、検品を頼んだとしても、御社の責任が減るからです
主要な商品は在庫を持つことにしたので、不良品の数は減ると思います。
しかし毎週の注文分は、いくらか不良品が出るかと思います。
毎回返品のたびにお金がかかればとても困ります。

ちなみにteaberryの返品送料に関しては、不良品ではないため、弊社が全て払います。


また、不良品は中国に直接送ったほうが送料は安いかと思いますが、どうでしょうか。
ご検討ください。



cuavsfan
Translated by cuavsfan
How does it sound for your company and my company to split the cost of shipping for the returned items?

If that is not agreeable, even if a full inspection is requested the responsibilities entrusted to your company will necessarily diminish.
It was decided that the main items would be held in the warehouse, so I think the number of defective items will decrease.
However, it seems possible that there will be several defective items in each week's order.
If there are shipping expenses for returning these items every week things will be difficult.

By the way, because the teaberry was not defective our company will be paying the full return shipping costs.


Also, it seems like the shipping charges for defective items might be lower if they were sent directly to China. What do you think?
Please look into it and let us know.

Result of Translation in Conyac

Number of Characters of Requests:
237letters
Translation Language
Japanese → English
Translation Fee
$21.33
Translation Time
about 12 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English