商品が届かないとバイヤーから連絡があり、全額返金するかもしくは追跡機能有りで再び新しい商品を配達するか尋ねたところ、商品を再配達してほしいと連絡がありました。
私はすぐに速達（EMS 追跡番号EL004582553JP ）で送りました。
追跡状況を確認したところ、５/４の届けたが不在で商品は保管されているようです。
私は全力でバイヤーをサポートしています。
バイヤーへ状況の連絡をお願いできますでしょうか。
私はすでに商品を２つ発送しています。
これ以外にできることがあればご連絡ください。
Rating
55
Translation / English
- Posted at 06 May 2013 at 21:09
The buyer contacted me and told that the item hadn't arrived. I asked him if I should give a full refund or reship the item with a tracking number and he told me to reship the item.
I shipped the item via EMS (tracking number:EL004582553JP )
According to the tracking number, the item was delivered on May 4 and it has been kept since then.
I'm supporting the buyer so hard.
Could you contact the buyer and tell this ?
I have already shipped 2 items.
Please let me know if there is anything else I can do for you.
I shipped the item via EMS (tracking number:EL004582553JP )
According to the tracking number, the item was delivered on May 4 and it has been kept since then.
I'm supporting the buyer so hard.
Could you contact the buyer and tell this ?
I have already shipped 2 items.
Please let me know if there is anything else I can do for you.
★★★☆☆ 3.0/1
Rating
52
Translation / English
- Posted at 06 May 2013 at 21:10
I heard from the buyer that the product had not been arrived.
When I asked if I refund money in full or ship new product again with a tracking number, I was told to resend the product.
I immediately send it by special delivery（EMS a tracking number EL004582553JP ) .
I checked the delivery status, and found out that the product was stored due to the absence, though it was arrived on May 4.
I have been fully supporting the buyer.
Could you contact the buyer regarding the situation?
I have already shipped 2 products.
If there is anything else I can do, please contact me.
When I asked if I refund money in full or ship new product again with a tracking number, I was told to resend the product.
I immediately send it by special delivery（EMS a tracking number EL004582553JP ) .
I checked the delivery status, and found out that the product was stored due to the absence, though it was arrived on May 4.
I have been fully supporting the buyer.
Could you contact the buyer regarding the situation?
I have already shipped 2 products.
If there is anything else I can do, please contact me.
Rating
50
Translation / English
- Posted at 06 May 2013 at 20:58
I was informed by a buyer that the item didn’t arrive and asked the buyer which the buyer would like to, refund full amount or reship the brand-new item with tracking service. The buyer’s reply was to reship the item.
I sent the item via express mail (EMS tracking No.:EL004582553JP) right away.
As I checked the tracking service, I found that the item was in the custody due to absence of the buyer on May 4.
I am supporting the buyer with my utmost effort.
Could you please inform of the situation to the buyer?
I have already shipped two units. Would you please let us know what I could do other than this?
I sent the item via express mail (EMS tracking No.:EL004582553JP) right away.
As I checked the tracking service, I found that the item was in the custody due to absence of the buyer on May 4.
I am supporting the buyer with my utmost effort.
Could you please inform of the situation to the buyer?
I have already shipped two units. Would you please let us know what I could do other than this?
★★★☆☆ 3.0/1
