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[Translation from Japanese to English ] The buyer contacted me and told that the item hadn't arrived. I asked him if ...

Original Texts
商品が届かないとバイヤーから連絡があり、全額返金するかもしくは追跡機能有りで再び新しい商品を配達するか尋ねたところ、商品を再配達してほしいと連絡がありました。
私はすぐに速達（EMS　追跡番号EL004582553JP ）で送りました。
追跡状況を確認したところ、５/４の届けたが不在で商品は保管されているようです。
私は全力でバイヤーをサポートしています。
バイヤーへ状況の連絡をお願いできますでしょうか。
私はすでに商品を２つ発送しています。
これ以外にできることがあればご連絡ください。

naoya0111
Translated by naoya0111
The buyer contacted me and told that the item hadn't arrived. I asked him if I should give a full refund or reship the item with a tracking number and he told me to reship the item.
I shipped the item via EMS (tracking number:EL004582553JP )
According to the tracking number, the item was delivered on May 4 and it has been kept since then.
I'm supporting the buyer so hard.
Could you contact the buyer and tell this ?
I have already shipped 2 items.
Please let me know if there is anything else I can do for you.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
about 1 hour
Freelancer
naoya0111 naoya0111
Starter
日本在住しています。北米に４年滞在、勤務歴があります。
翻訳は英日、日英の両方可能です。

このサイトを通じて自分自身の翻訳技術の向上、またネットワ...

Other Translations From Japanese To English Are Made Public

I am glad that I could reach you. I operated three companies, and I used to work as an executive. I will make settlement today and will whip it tomorrow! I heard you are in Japan now. Are you enjoying yourself? I am sorry. The pants are out of stock right now.
Japanese → English
1) It has been 46 days since the shipping. Is there any restrictions between America and South Africa due to the corona? Will this item ever arrive at my place? 2)My work history in UCLA. 3)My overseas work history in UCLA. 4)Other work history related to amusement parks. 5)Painting for the attraction area. 6)Painting for the ride. 7)For now, I've uploaded my work history rela...
Japanese → English
I would like to return it from Japan and to check its procedure. Can I use "UPS Dropoff method, and send it back to the address by writing in the label issued? Then, can I put the "Authorization Slip" in the box?
Japanese → English
I'm sorry for late reply. I have advanced a negotiation with the Japanese administrative agency. As a result, we can't sell the AC adapters of item's accessories without administration's permission. They also said to us that we need to check the factory for getting the approval. According to the above, we judged that it is not profitable and decided to stop handle with power supply. I apol...
Japanese → English

naoya0111's Public Translations

Thank you for your inquiry.

Here is the current situation of the product.

The product you shipped arrived at Haneda airport in Japan yesterday.

It will arrive at our shop tomorrow or day after tomorrow.

After receiving the product, we will check the product, and then ask the manufacturer to repair it.

It will take about 10 ~ 14 days after we asked the manufacturer to repair it.

We will contact you again once we receive the product.

We truly apologize for this inconvenience and thank you for your patience.
Japanese → English
We apologize for this problem.

We have just been told by the　warehouse dealer that the item you purchased would come in our store in May.
This is our fault.
For this inconvenience, we will give you the full refund, and also let you know first.

Of course, we will give you a discount price. Thank you for your understanding.

Again we deeply apologize for this inconvenience.
Japanese → English
１、質問に答えてもらっていませんので、もう一度言いますね。オークションの画像に写っているナイフを違うナイフと交換しましたか？なんだか、私が払ったナイフの在庫が無くて違う商品を送ってきた気がします。

２、ナイフの日本からの送料で150ドルも請求する人はいません。送料が必要な高価なナイフは私が払った20ドルかかりますが、多くの日本人のディーラーは送料無料で提供してくれます。特に購入したナイフを違うナイフに交換される可能性があるので他のナイフをあなたから購入する気は現在ありません。
English → Japanese
３、ほとんどのステッカーは剥がすことが出来るので、ステッカーが水を使えば剥がれるかどうかはもう全然気にしていません。気になって知りたいのは、最初に購入したナイフを他のナイフと交換したかです。

購入したナイフは受け取けりました。そのナイフは購入したナイフのオークションページにあったナイフとは違くような気がします。オークションページにあったナイフは、持ち手にステッカーはありません。それに現在あなたは全てのオークションの写真を変更してます。（証明するために元のページの写真も保存しています。）私が持っているナイフはオークションページにあった本当のナイフですか、それとも交換品ですか？
English → Japanese