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  4. The deposit from the Visa card was co...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The deposit from the Visa card was confirmed, but it says that the product ca...

Original Texts
visaカードから出金が確認されたのに、商品が購入できていないということになっているのですがどういうことですか。
cuavsfan
Translated by cuavsfan
The deposit from the Visa card was confirmed, but it says that the product cannot be ordered. Why is this?

Result of Translation in Conyac

Number of Characters of Requests:
56letters
Translation Language
Japanese → English
Translation Fee
$5.04
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Thank you for sending the sample. It arrived safely. I have some questions. Re: Top board *1, The color of the top table seems a little redder than oil finish products which we had before. Is it a different color? *2, Altough I had asked a sample for PU finish top board, we haven't received it yet. Are you still making this sample? *3, Can you please make a top board sample using as...
Japanese → English
Your package is now being transported. We can make a refund for only the shipping fee. Would it work for you? This is because the package will anyway arrives at you despite the delivery is a little delayed. If you want to get a full refund, you need to return the package to me. That is the rule for the refund. I think the arrival of the package will be desperately delayed because...
Japanese → English
I'd like to request a performance check of the this clock. I want to you look if it's using legitimate parts, even if it's only a rough look. This is an item I bought overseas, in Latvia. There's no warranty on it. If possible I'd like you to give a quotation before you start working. I'll be sending it from Japan, will you accept it? I can provide the tracking number for when I ship to...
Japanese → English
Thank you for talking to A. I've paid for the order amount, but there's some difference due to the change in total amount. Please look at the attached PayPal payment details. I apologize for the trouble, but please refund the difference. For now, the plant quantity is 9 won from the auction, and 13 bought from A. Can I get you to issue plant medical inspection certificate for this quanti...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English