日本のDHLから連絡がありました。
本件の運送契約はDHL豪州とMODEL MART様2社間にて
契約は締結しております。その際に交わされて内容では
運送事故があった場合は日本側ではなく豪州側で
DHLは補償するという内容となっております。今回の破損の詳細はすでに
DHL豪州側へは伝えてございます。
従いまして、大変申し訳ございませんがその
２社間協議の内容は日本側には知らせはまいりません
補償につきましてはMODEL MART様へお問い合わせください。
DHL JAPAN
Rating
52
Translation / English
- Posted at 08 Jan 2013 at 16:49
I was contacted by DHL Japan.
Transportation agreement for this case has been made between the two parties, DHL Australia and MODEL MART. On the agreement, DHL is to cover at Australian side, not in Japan side in case of any transportation acidents. In this case, details of the damage have already been informed to DHL Australia.
Therefore, we are afraid to inform you that any information discussed between the above two parties will not be notified to Japan side. As for the compensation, please kindly contact MODEL MART, thank you.
DHL JAPAN
Transportation agreement for this case has been made between the two parties, DHL Australia and MODEL MART. On the agreement, DHL is to cover at Australian side, not in Japan side in case of any transportation acidents. In this case, details of the damage have already been informed to DHL Australia.
Therefore, we are afraid to inform you that any information discussed between the above two parties will not be notified to Japan side. As for the compensation, please kindly contact MODEL MART, thank you.
DHL JAPAN
Rating
52
Translation / English
- Posted at 08 Jan 2013 at 17:04
I got informed by DHL Japan.
The delivery contract for this case is concluded between DHL Australia and MODEL MART. According to the contract, DHL compensates not in Japan but in Australia in case the delivery incident happens. I have already informed DHL Australia of details of this broken item.
Therefore, I hate to say it, but we in Japan's side will not get informed of what is discussed among the two companies and please contact MODEL MARTabout the compensation.
DHL JAPAN
The delivery contract for this case is concluded between DHL Australia and MODEL MART. According to the contract, DHL compensates not in Japan but in Australia in case the delivery incident happens. I have already informed DHL Australia of details of this broken item.
Therefore, I hate to say it, but we in Japan's side will not get informed of what is discussed among the two companies and please contact MODEL MARTabout the compensation.
DHL JAPAN
貴方が検品をして発送したことは理解しております。
これは運送中に起こった事故です。
壊れたものは1箱から集中して発見されました。
他の箱は問題なかったので、おそらく箱を投げたか落としたか、そんなところだと思います。
豪州DHLに貴方からクレームを言ってください。
保険を使えば問題ないと思います。
私は今後も貴方と取引をしたいと考えておりますが、最悪の場合、PAYPALに相談します。
Rating
52
Translation / English
- Posted at 08 Jan 2013 at 16:51
We understand that you inspected the items before sending.
This is an accident occurred during transportation.
Broken items were mostly found in one box.
Other boxes did not have such problem, so assumedly the box was thrown or fallen.
Please fila a complain to DHL Austraria from your side.
There should be no problem using insurance.
I hope to continue business with you in the future, but in worst case, I will talk to PayPal.
This is an accident occurred during transportation.
Broken items were mostly found in one box.
Other boxes did not have such problem, so assumedly the box was thrown or fallen.
Please fila a complain to DHL Austraria from your side.
There should be no problem using insurance.
I hope to continue business with you in the future, but in worst case, I will talk to PayPal.
Rating
52
Translation / English
- Posted at 08 Jan 2013 at 17:11
I understand that you did inspection of items before shipment.
This is an incident occured during the shipment.
All of broken items were found from a particluar box.
There was no damage in the other boxes. So, I assume that someone threw or dropped down the box.
Please make a complaint to DHK Australia.
You'll have any loss if you use the insurance.
I would like to continue business with you. In worst case, I will contact PAYPAL.
This is an incident occured during the shipment.
All of broken items were found from a particluar box.
There was no damage in the other boxes. So, I assume that someone threw or dropped down the box.
Please make a complaint to DHK Australia.
You'll have any loss if you use the insurance.
I would like to continue business with you. In worst case, I will contact PAYPAL.
