本日商品を受取りました。中身を確認したところ、ギターの弦が１本切れており、切れた弦がボディに接触したせいで、ボディにいくつか傷がついていました。ギターはハードケースに入っておりましたので、輸送中に起こったとは考えにくく、輸送前からの不良品であったと考えられます。あなたに責任がないことは十分承知しておりますが、可能であれば、メーカーであるテイラーにクレームをしていただけないでしょうか？新品で売ることはできませんので、せめて修理費分の金額を割引していただけると幸いです。
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
72
Translation / English
- Posted at 29 Nov 2012 at 21:34
I received the product the other day. After I checked the contents, 1 guitar string was snapped, and the snapped string hit the body, meaning that there are some scratches on the body of the guitar. Because the guitar was put in a hard case, it is difficult to believe that this occurred during transport, and I think it was a defective product from before transport. Though I completely understand that you have no responsibility in this matter, if it is possible, could you make a claim to the maker Tyler? Because it cannot be sold as a new product, I would like to at least be refunded the amount of money it will cost to make repairs.
Rating
53
Native
Translation / English
- Posted at 29 Nov 2012 at 22:31
I received the item today. When I checked inside, one of the guitar strings was broken. Due to the broken string rubbing onto the body, there are some scratches. The guitar was in a hard case so it is hard to believe that it happened during transportation. I think it may have been defected before transportation. I am pretty sure that you are not responsible for it but if possible, could you make a claim to the maker's tailor? Since I cannot sell this as a new product, I would really appreciate it if you could discount the price for the repair.
