Dangdang Compensating Users for Account Thefts
A few days ago, a number of Dangdang (NYSE:DANG) users reported that their accounts had apparently been hacked, resulting in the theft of some users’ money in addition to gift items and other account assets. That’s not too cool. But what is sort of cool is that Dangdang responded pretty quickly, freezing all accounts for a couple of days so users could change their passwords, and then getting to work on the compensation.
数日前に多数のDangdang（NYES:DANG）ユーザーが明らかにアカウントをハッキングされ、一部ユーザーはギフト品やそのほかのアカウントに属する財物だけでなく金銭的な被害にもあっていたと報道された。それは気持ちのいい出来事ではない。だがこの話には気持ちのいい続きの出来事がある。Dangdangはすぐさまこの問題に対して行動しユーザーが自身のパスワードを変更することができるよう、すべてのアカウントを数日にわたって凍結したうえ、補償を行うための行動を起こしたのである。
A Beijing Dangdang user who had 1078 RMB ($171) stolen logged into his account last week to find that the money had already been repaid by Dangdang. A Shanghai user who lost 4500 RMB ($714) in gift credits said that customer service had also offered him full repayment in store credit, although he rejected the offer because the credit came with an expiration date just a month away, which wasn’t true of the gift credits stolen from him.
That case — and others — are still being worked out, but Dangdang has promised to make sure its customers are satisfied. We certainly hope that they will follow through on that promise, but honestly their speed in reacting to the crisis at all has been pretty impressive, especially when compared to some other people involved with e-commerce who shall remain nameless. Hopefully, the fast response time is a reflection of a growing trend in putting some effort into customer service, and not just a fluke!
「実際にはギフト券盗難は事実ではなかった」の文を訂正します。HATANOさんの訳が正しいと判断しますので次のとおり訂正させてください。「しかしストアークレジットは盗難にあったものとは違い、僅か一ヶ月という短い有効期限が設定されていたため被害者はその申し入れを却下している。」