[Translation from Japanese to English ] We have had many satisfied buyers on eBay. We have had many satisfied buyers...

Additional info

丁寧な言葉でお願いします

Original text

私たちはこれまでebayで
多くのバイヤー様に満足して頂いております。
そしてこれからも素晴らし商品、最善のサービス提供していきたいと思っています。
しかし、バイヤーからの返信がなく、追跡情報も配達済になっています。
私たちは今後、どう対応すれば良いですか？
リクエストの期限がAug 22, 2024になっています
それまでに解決できるか心配です。
サポートの宜しくお願い致します。

Translation / English

We have had many satisfied buyers on eBay.
We have had many satisfied buyers on eBay.
We have had many satisfied buyers on ebay and we will continue to provide great products and the best service possible.
However, we have not received any reply from the buyer and the tracking information is still "delivered".
What should we do now?
The deadline for the request is Aug 22, 2024.
I am worried if we can resolve this issue before then.
Thank you in advance for your support.

oushiu- 3 months ago
修正します：
We have satisfied many buyers on eBay up to now and intend to continue providing excellent products and the best service.
However, we have not received a response from the buyer, and the tracking information shows that the item has been delivered.
Could you please advise us on how we should proceed?
The deadline for the request is August 22, 2024, and we are worried about whether this can be resolved by then.
We would appreciate your support.

Translation / English

Our items have satisfied many of our customers on eBay.
We also want to continue to provide excellent items and service.
However, there has been no response from the buyer and the tracking information shows that delivery has been completed.
What should we do?
The limit of the request is 22 August 2024.
We are concerned whether or not the case will be resolved by then.
We appreciate your assistance.