こちらのリクエスにアドバイスをお願い致します。
追跡情報では配達済になっていますが
まだ商品を受け取ってないと主張しています
追跡情報ではWEST PHILADELPHIA,PAになっています
しかしこれはバイヤーの住所であるWilmington,DEへの配達は
WEST PHILADELPHIA,PAのDHLが配達するエリアだからです。
DHLからの配達証明もバイヤーに送信しました。
しかし返信がありません。
Rating
53
Translation / English
- Posted at 20 Aug 2024 at 12:12
Please advise on this reques.
The tracking information says it has been delivered.
But they claim they haven't received the item yet.
The tracking info says WEST PHILADELPHIA,PA.
However, this means that delivery to Wilmington,DE, which is the buyer's address, was not made.
WEST PHILADELPHIA,PA, which is the area where DHL delivers to the buyer's address.
I also sent the proof of delivery from DHL to the buyer.
But there is no reply.
The tracking information says it has been delivered.
But they claim they haven't received the item yet.
The tracking info says WEST PHILADELPHIA,PA.
However, this means that delivery to Wilmington,DE, which is the buyer's address, was not made.
WEST PHILADELPHIA,PA, which is the area where DHL delivers to the buyer's address.
I also sent the proof of delivery from DHL to the buyer.
But there is no reply.
Rating
52
Translation / English
- Posted at 20 Aug 2024 at 12:28
We would be grateful if you could help us with this enquiry.
Although the tracking information shows that it has been delivered to the customer, they say that the item has not yet been delivered. The tracking information says WEST PHILADELPHIA, PA.
However, delivery to Wilmington, DE, which is the buyer's address, is handled by DHL in WEST PHILADELPHIA, PA for that area.
We also sent a DHL proof of delivery to the buyer.
But we haven't heard back yet.
sunluck likes this translation
Although the tracking information shows that it has been delivered to the customer, they say that the item has not yet been delivered. The tracking information says WEST PHILADELPHIA, PA.
However, delivery to Wilmington, DE, which is the buyer's address, is handled by DHL in WEST PHILADELPHIA, PA for that area.
We also sent a DHL proof of delivery to the buyer.
But we haven't heard back yet.
Rating
50
Translation / English
- Posted at 20 Aug 2024 at 12:20
Please advise on this request.
The tracking information shows that the package has been delivered, but the buyer claims they have not yet received the item. The tracking information indicates WEST PHILADELPHIA, PA, but this is because DHL's delivery area for the buyer's address in Wilmington, DE is managed by the WEST PHILADELPHIA, PA DHL branch. I have also sent the delivery proof from DHL to the buyer, but I have not received a response.
sunluck likes this translation
The tracking information shows that the package has been delivered, but the buyer claims they have not yet received the item. The tracking information indicates WEST PHILADELPHIA, PA, but this is because DHL's delivery area for the buyer's address in Wilmington, DE is managed by the WEST PHILADELPHIA, PA DHL branch. I have also sent the delivery proof from DHL to the buyer, but I have not received a response.
修正します：
Could you please provide advice on this request?
The tracking information shows that the item has been delivered, but the buyer claims that they have not received it yet.
The tracking shows that it was delivered to WEST PHILADELPHIA, PA. However, the delivery address is Wilmington, DE.
This is because the WEST PHILADELPHIA, PA area is serviced by DHL for deliveries to Wilmington, DE.
I have also sent the buyer proof of delivery from DHL but have not received any response.