本件について新たな問題が発生しました。
私たちが送った3つのパッケージが空港に到着していますが、航空貨物運送状（AWB）が1通しか発行されていないとお客様から指摘がありました。
AWBが1通だけだと通関税はパッケージごとに分かれて算出されず、全部まとめて請求されます。
彼らはパッケージごとに通関税を確定させる必要があると言っています。
要望通りに発送されていないので、彼らは私たちの負担で再度3通のAWBで送り直すよう求めています。
Rating
53
Translation / English
- Posted at 24 Jul 2019 at 15:21
Another problem has occurred about this issue.
3 packages that we shipped out has arrived at the airport.
However, our customer says there is only one Air Way Bill issued.
With one AWB, custom duties are calculated not by each package and are charged in a lump sum.
Our customer says that the duties need to be determined by each package.
As the packages were not shipped as they wanted, they demand that we should ship them with 3 different AWB again at our cost.
3 packages that we shipped out has arrived at the airport.
However, our customer says there is only one Air Way Bill issued.
With one AWB, custom duties are calculated not by each package and are charged in a lump sum.
Our customer says that the duties need to be determined by each package.
As the packages were not shipped as they wanted, they demand that we should ship them with 3 different AWB again at our cost.
Rating
50
Translation / English
- Posted at 24 Jul 2019 at 15:17
A new problem has occurred about this.
Three packages we had sent arrived at the airport. But our customer reported that only one AWB has been issued.
If only one AWB has been issued, customs duties of customs clearance is not calculated for each package, and all are charged together.
They say that the customs duties of customs clearance should be calculated by each package.
If they are not sent as requested, they are asking us to send again by three AWB at our responsibility.
Three packages we had sent arrived at the airport. But our customer reported that only one AWB has been issued.
If only one AWB has been issued, customs duties of customs clearance is not calculated for each package, and all are charged together.
They say that the customs duties of customs clearance should be calculated by each package.
If they are not sent as requested, they are asking us to send again by three AWB at our responsibility.
Rating
52
Translation / English
- Posted at 24 Jul 2019 at 15:19
Regarding to this issue, there're new problem now.
3 parcels we sent already reached at airport, but according to our customer, only 1 AWB was issued so far.
If there is only 1 AWB, tariff will not be charged per parcel, but will be charged wholly.
They said that they need to fix tariff as per each parcel.
Because the shipment was not arranged as per their request, so they asked us to send 3 AWB again for them under our responsibility.
3 parcels we sent already reached at airport, but according to our customer, only 1 AWB was issued so far.
If there is only 1 AWB, tariff will not be charged per parcel, but will be charged wholly.
They said that they need to fix tariff as per each parcel.
Because the shipment was not arranged as per their request, so they asked us to send 3 AWB again for them under our responsibility.
Rating
52
Translation / English
- Posted at 24 Jul 2019 at 15:33
A new problem has happened.
Even though three of our packages have been arrived at the airport, our customer pointed out there is only one AWB has been issued.
Only one AWB, the toll tax won't be calculated in each package, all will be claimed together.
They say the toll tax has to be completed on every each package.
The shipping can not be made without customer's requested, they demand us to re-make three AWBs each at our responsibility.
Even though three of our packages have been arrived at the airport, our customer pointed out there is only one AWB has been issued.
Only one AWB, the toll tax won't be calculated in each package, all will be claimed together.
They say the toll tax has to be completed on every each package.
The shipping can not be made without customer's requested, they demand us to re-make three AWBs each at our responsibility.
