[Translation from Japanese to English ] (Dear Translator, The following is the inquiry for PayPal.) Hello. Regar...

Original Text / Japanese

（翻訳者様へ、以下、ペイパルへの問合せです。）
こんにちは、

私のペイパル上でのクレームに対し、売り手から、以下の内容のメールが届きました。
Hi, I cannot open the dispute section in my paypal, please tell me what the problem is

Translation / English

(Dear Translator, The following is the inquiry for PayPal.)
Hello.

Regarding my complaint on PayPal, I received the following e-mail from the seller.
こんにちは、ペイパル上で苦情欄を開けません。何が問題なのか教えていただけませんか？

Translation / English

Hello,

I received below email from the seller regarding a dispute I filed on PayPal:

"Hi, I cannot open the dispute section in my paypal, please tell me what the problem is"

Translation / English

Hello.

For my claim in paypal, seller reply me as below.
Hi, I cannot open the dispute section in my paypal, please tell me what the problem is

Translation / English

Hello,
I received the following mail from a vendor in regards to a complaint on my Paypal page.

Original Text / Japanese

セクションを開けない、というのが、不可解です。私にはよくわかりません。
この、売り手からのメールに、直接、返答するべきでしょうか？

または、ペイパルのサイト上を介して、メッセージなど送信するべきでしょうか？
（売り手がペイパルのセクションを開くことができないのならば、売り手は、ペイパルを介したメッセージを確認することができないのかもしれません。）

よろしくお願いします。

Translation / English

It's strange that they can not open the section. I don't understand well.
Should I reply to the mail from the seller directly?

Or, should I send a message via PayPal site?
(If the seller can not open the section on PayPal, they may not check the message via PayPal.)

Thank you for your assistance.

Translation / English

I do not understand what does the seller mean by "cannot open the dispute section."
Should I directly reply to this email?
Or, is it better to send my message via PayPal website?
(If the seller means that he/she can't open PayPal website, he/she may not be able to receive and/or read my message sent via PayPal.)

Please let me know what I should do. Thanks,

Translation / English

It is weird that he cannot open section. I cannot understand what this mean.
Should I reply this seller's mail directly?

Or should I send message through paypal online?
(If he cannot open section of paypal, then he probably cannot check message through paypal.)

Please reply.