2/5 に発送したご注文の商品ですが、保管期間経過との理由で日本に返送されてきました。
2/12 配達に伺ったようですが、ご不在のため郵便局に持ち戻りになり保管されていたようです。書留扱いなので不在票が入っていたと思いますが、お客様から再配達依頼の連絡がなかったため返送されたようです。再発送いたしましょうか？ (今回は特別にこちらの方で再発送料を負担します) お手数かけますが、ご連絡いただけますでしょうか？ 無事にお届けできることを願っております。
Rating
57
Native
Translation / English
- Posted at 27 Feb 2019 at 21:53
Regarding the item you shipped on Feb 5th - it has been returned to Japan due to the reason of the storage period progress.
It seems that it was delivered on Feb 12th, but was stored at the post office due to your absence at the time of delivery. I think that a notice was included as this shipment is treated as registered. Despite this, it seems that it was returned because there was no contact for any re-delivery requests from the customer. Shall I ship the item again? (We will bear the additional shipping fee this time) Could you please contact me? I hope it can be delivered efficiently this time.
apollon likes this translation
It seems that it was delivered on Feb 12th, but was stored at the post office due to your absence at the time of delivery. I think that a notice was included as this shipment is treated as registered. Despite this, it seems that it was returned because there was no contact for any re-delivery requests from the customer. Shall I ship the item again? (We will bear the additional shipping fee this time) Could you please contact me? I hope it can be delivered efficiently this time.
Rating
50
Translation / English
- Posted at 27 Feb 2019 at 21:55
Regarding your order shipped on 2/5, it has been returned to Japan due to the expiration of the storage period.
It looks like they delivered on 2/12 but you were absent so the item was returned to the post office to be kept. Since the package was treated as a registered mail, I believe an absence form was left in the mailbox, however you did not contact them for re-delivery, it ended up being returned to us. Would you like us to ship it again? (This time, the shipping fee will be covered at our end). Sorry for the inconvenience, but would you please contact us? We hope that you will receive it for sure this time.
apollon likes this translation
It looks like they delivered on 2/12 but you were absent so the item was returned to the post office to be kept. Since the package was treated as a registered mail, I believe an absence form was left in the mailbox, however you did not contact them for re-delivery, it ended up being returned to us. Would you like us to ship it again? (This time, the shipping fee will be covered at our end). Sorry for the inconvenience, but would you please contact us? We hope that you will receive it for sure this time.
Rating
52
Translation / English
- Posted at 27 Feb 2019 at 21:53
Regarding your ordered item shipping on 5th of February, it was returned to Japan due to excess of limit of holding in house.
On 12th of February it seemed to deliver them again but resulted returning to the post office.
As this is an registered mail, there might be the slip for delivery notice, it was unable to deliver and finally returned to sender. Do I have to send again in this situation?( I will pay for shipping as our courtesy )
May I again receive your reply as soon as possible ?
I hope it will be delivered without any problem.
apollon likes this translation
On 12th of February it seemed to deliver them again but resulted returning to the post office.
As this is an registered mail, there might be the slip for delivery notice, it was unable to deliver and finally returned to sender. Do I have to send again in this situation?( I will pay for shipping as our courtesy )
May I again receive your reply as soon as possible ?
I hope it will be delivered without any problem.
ありがとうございました。