[日本語から英語への翻訳依頼] あなたがebayでキャンセルをしたにも関わらず、なぜ私に返金がされないのか分かりませんが、Paypalに確認をしたところ、取引はキャンセルまたは返金をされ...

Original text

あなたがebayでキャンセルをしたにも関わらず、なぜ私に返金がされないのか分かりませんが、Paypalに確認をしたところ、取引はキャンセルまたは返金をされていないと回答がありました。
ebayとPaypalの同期が正常にできていない可能性もありそうですので、
一度ebayに問い合わせをされてはいかがでしょうか？

返金ができないのであれば、引き続きPaypalでの返金手続きを継続しますのでご了承ください。

翻訳 / 英語

I don't know why refund has not been made while you canceled on eBay, but as I checked with PayPal, they answered that the transaction has not been canceled or refund has not been made.
Maybe eBay and PayPal are not properly synced, so will you make inquiry to eBay?

Please note that if refund is not made, I will continue the process of refund on PayPal.

翻訳 / 英語

Despite you having made the cancellation on eBay, I have still not received the refund. After checking with PayPal, I got the reply that either the transaction was not canceled nor refunded.

As it is possible that both eBay and PayPal have issues at the same time, how about checking with eBay once to confirm?

If it is not possible to do the refund there, I seek your understanding that I will proceed with the refund process on PayPal.

翻訳 / 英語

I don’t know why I don’t get the refund despite your cancellation on eBay but I have checked with PayPal and was told that the order hadn’t been cancelled or got refund.

There is a possibility that eBay and PayPal are not well linked, therefore I suggest that you check with eBay.

If you can’t refund through eBay, I will continue the refund procedure through PayPal. I appreciate your understanding.

翻訳 / 英語

II don't know why it has not repay me in spite of your cancel on ebay, but I confirm with paypal , I got the answer that the transaction is not canceled.
It might be that synchronous between ebay and Paypal isn't working well, so why don't you inquiry to ebay?

If you couldn't refund, I'll continue the process of refund in Paypal.