[Translation from Japanese to English ] I apologize for not being able to send tem while you were looking forward to ...

Original text

temの到着を楽しみにお待ちいただいたにもかかわらず、送ることが出来ず誠に申し訳ありません。
トラブルがあってまだ発送できません。ただちに全額返金いたします。
誠に申し訳ありませんでした。

Translation / English

I apologize for not being able to send tem while you were looking forward to receiving it.
There is a trouble and I cannot send it yet. I will make full refund immediately.
I deeply apologize for this.

Translation / English

I am very sorry for not having able to send the item to you in spite that you have been looking forward to the arrival of the item.
Since there was some trouble, I cannot ship it to you yet. I will issue a full refund immediately.
I am really sorry about that.

Translation / English

I am sorry that I haven't sent you tem even though you have been looking forward to get it.

I haven't sent you it yet because of a trouble. I'll refund you right away.
I am so sorry for everything.