[日本語から英語への翻訳依頼] いつも私たちのショップをご利用いただき、誠にありがとうございます。 この度は、お買い上げの商品の梱包状態に不良個所がありましたことを心よりお詫び申し上げ...

Original text

いつも私たちのショップをご利用いただき、誠にありがとうございます。

この度は、お買い上げの商品の梱包状態に不良個所がありましたことを心よりお詫び申し上げます。

早速、新品と交換もしくは全額返金いたしますので
どちらかご希望を教えてください

　

翻訳 / 英語

I really appreciate that you always use our shops.

I am sincerely sorry that the packaging of the item which you bought was partially defective this time.

I am going to replace the item with a new one or to issue a full refund. So please let me know which option you would like to take.

翻訳 / 英語

Thank you for dealing with us.

We apologize for the package inconvenience of which item you purchased this time.

We will ship a new item for exchange or issue you a full refund.
Please let us know which you would like to chose.

翻訳 / 英語

Thank you very much for always using our shop.

I am very sorry that the delivered item had some faults on the warping.

We will replace a new item or refund as soon as possible, so please let us know which do you prefer.