商品Aにエラー出てるとお客様から連絡がありました。
赤と黄色のライトが点滅してますが初期不良ですか？
下記はお客様から送られてきた動画です。
テクニカルな質問は今後誰にすればいい？
動画Aはどこにあるの？
A社が通常版(商品B付属)というのを売ってる。そんなセット商品あるの？
バッテリーが届きました。
いくつか箱に開封跡があるものと、箱が潰れているものもあります。
本体の発送時と梱包の質が明らかに違いましたが、これが普通ですか？
バッテリーにはシリアルナンバーの一覧表はついてないのですか？
Rating
60
Translation / English
- Posted at 14 Nov 2016 at 13:51
I received a message from a customer saying that Product A is showing an error.
Red and yellow lights are blinking. Is it an initial failure?
Below is a video the customer sent to us.
Whom should we contact for technical questions in the future?
Where is Video A?
Company A is selling a standard version (with Product B). Do you have such a set product?
I received batteries.
Some boxes show that they were opened, and some are cracked.
The quality of packaging is different from the quality in shipping. Is this normal?
Is it supposed to be that batteries come with a list of serial numbers?
Red and yellow lights are blinking. Is it an initial failure?
Below is a video the customer sent to us.
Whom should we contact for technical questions in the future?
Where is Video A?
Company A is selling a standard version (with Product B). Do you have such a set product?
I received batteries.
Some boxes show that they were opened, and some are cracked.
The quality of packaging is different from the quality in shipping. Is this normal?
Is it supposed to be that batteries come with a list of serial numbers?
Rating
50
Translation / English
- Posted at 14 Nov 2016 at 13:45
A customer told me that an error occurs at A.
The red and yellow light is on. Is it an initial defect?
The following is a moving picture sent from the customer.
To whom should I ask a technical question from now?
Where is the moving picture A?
A is selling regular version (with B). Do we have this kind of set?
I received the battery.
Some boxes have been opened and some others are crashed.
The quality of sending and packing the item is clearly different. Does it always happen?
Doesn't the battery have a list of serial number?
The red and yellow light is on. Is it an initial defect?
The following is a moving picture sent from the customer.
To whom should I ask a technical question from now?
Where is the moving picture A?
A is selling regular version (with B). Do we have this kind of set?
I received the battery.
Some boxes have been opened and some others are crashed.
The quality of sending and packing the item is clearly different. Does it always happen?
Doesn't the battery have a list of serial number?
Rating
50
Translation / English
- Posted at 14 Nov 2016 at 13:52
Thank you for your contact about the mistake of the product A.
The red and yellow flashing is on, so was there a problem at the very beginning?
The video below was sent by you.
Who can I ask in case of technical questions from now then?
Where is the video A?
A company is selling the normal set which is included accessory B. Do you have some like that?
The battery is arrived.
Some boxes have got unsealed sign while some are broken.
The quality of packing when starting shipping was obviously different. Is this the normal thing?
About the battery, Why is the serial number list not attached?
The red and yellow flashing is on, so was there a problem at the very beginning?
The video below was sent by you.
Who can I ask in case of technical questions from now then?
Where is the video A?
A company is selling the normal set which is included accessory B. Do you have some like that?
The battery is arrived.
Some boxes have got unsealed sign while some are broken.
The quality of packing when starting shipping was obviously different. Is this the normal thing?
About the battery, Why is the serial number list not attached?
Rating
50
Translation / English
- Posted at 14 Nov 2016 at 14:21
We have recieved a inquiry from customer that an error message has been showing on product A.
Are there any trouble to be considered with it that we can see its red and yellow lights flashing.
The video below was sent from the customer.
I'd like to know who to inquire about those technical questions.
Where can I watch the video A?
Company A sells the normal version one( product B attached).
Are there any like that products?
I have recieved the battery.
There are some marks on the box that look like somebody opened and some box are crushed.
Do you think it usual that It's completely different comparing the quality of wrapping before shopped to one after shipped?
Doesn't it have a list of serial numbers put on the battery?
Are there any trouble to be considered with it that we can see its red and yellow lights flashing.
The video below was sent from the customer.
I'd like to know who to inquire about those technical questions.
Where can I watch the video A?
Company A sells the normal version one( product B attached).
Are there any like that products?
I have recieved the battery.
There are some marks on the box that look like somebody opened and some box are crushed.
Do you think it usual that It's completely different comparing the quality of wrapping before shopped to one after shipped?
Doesn't it have a list of serial numbers put on the battery?
