送料のことを考えると一部払い戻しがよいと思います。
お客様へ提供することはできませんが、展示用として引き取ります。
150ドルの払い戻しをお願いします。
6月30日に購入した機器ですが添付の動画のとおりタッチパネルが反応しなくなりました。
どのように対処すればよろしいでしょうか
機器の交換になりますか？それともリセットの方法がございますか？
修理の場合御社に本体を送るのでしょうか
すぐに替えの本体を送っていただけますか
Rating
60
Translation / English
- Posted at 08 Sep 2016 at 02:27
Considering a shipping cost, I think a partial refund would be a good idea.
I can't offer it to a customer, but I can take it as a display.
Please make a partial refund of $150.
The touch panel of a device, which I purchased on June 30, became not to respond as you see in the attached video.
How do I fix it?
Should I exchange it to another one? Or is there any way to reset the device?
If it needs a repair, would the device be sent to your company?
Would you send me a replacement immediately?
I can't offer it to a customer, but I can take it as a display.
Please make a partial refund of $150.
The touch panel of a device, which I purchased on June 30, became not to respond as you see in the attached video.
How do I fix it?
Should I exchange it to another one? Or is there any way to reset the device?
If it needs a repair, would the device be sent to your company?
Would you send me a replacement immediately?
Rating
44
Translation / English
- Posted at 08 Sep 2016 at 02:24
Considering the shipping fee, I think partial refund is the best choice.
We cannot offer it to customers, but we take over it for exhibition purpose.
Please issue a partial refund for 150 dollars.
Regarding the device I bought on June 30th, the touch panel does not react as attached moving picture shows.
Please tell me how to cope with this.
Should the device be replaced with a new one? Or, can we reset the device?
In case that we ask you to repair it, should we send the device unit to you?
And then can you send the tentative alternative device right away?
We cannot offer it to customers, but we take over it for exhibition purpose.
Please issue a partial refund for 150 dollars.
Regarding the device I bought on June 30th, the touch panel does not react as attached moving picture shows.
Please tell me how to cope with this.
Should the device be replaced with a new one? Or, can we reset the device?
In case that we ask you to repair it, should we send the device unit to you?
And then can you send the tentative alternative device right away?
