破損の状況は理解しました。発送した際商品は一切の破損がなくとてもきれいな状態でしたので、輸送途中に壊れたと思われます。この場合郵便局の補償がきく可能性があります。補償を受取るには、商品の受領者発送者双方が手続を行う必要があります。お手数ですが、そちらの郵便局でダメージレポートを提出して頂けますか。手続方法は国によって異なりますので郵便局で確認して下さい。提出が完了したら、書類のコピーをスキャンして私に送って下さい。梱包材は捨てずとっておいて下さい。返金にはこの手続が必要です。
Rating
60
Translation / English
- Posted at 03 Sep 2016 at 04:07
I understood how it was damaged. When I shipped it, it was in good condition without any damage. So it may have been damaged in transit. In such a case, the post office warranty may be applied. To get compensation, both a recipient and a sender have to file a claim. Please take a moment to file a claim to your local post office. And please note that a filing procedure differs by countries and you will need to make sure how to do it. When you finish filing a claim, please scan your claim form and send a copy of it to me. Also, please keep the box of the product, which is needed for compensation.
Rating
53
Translation / English
- Posted at 03 Sep 2016 at 03:54
I understand the damage of the item. When shipping, the item was in a very good condition without any damage. So, I assume that it was damaged during shipping. In this case, you may get a compensation from the post office. To get a compensation, both the receiver and the shipper must take a procedure. Sorry for the trouble, but could you please submit a damage report to the post office nearby? The procedure differs from country to country, so please confirm with the post office. If you finish submitting the report, please send me a scanned copy of it. Also, please keep the packaging materials as they are. For a refund, you need to take this procedure.
Rating
53
Native
Translation / English
- Posted at 03 Sep 2016 at 04:15
I understand that the product is damaged. It was in perfect condition when we shipped it, so we believe it must have been damaged while in transit. In this case, the postal service might be able to offer you compensation. In order to receive this compensation, both the package sender and recipient have to make an application. I'm very sorry, but could you please submit a damage report to the postal service from your end? The procedure differs depending on the country, so please check with your postal service. After you complete the report, please scan it and send a copy to me. Also, please keep the packing materials -- don't throw them away. This is necessary in order to get a refund.
