[Translation from Japanese to English ] We apologize for the inconvenience caused this time. It makes sense th...

Additional info

急ぎ

Original text

この度は大変申し訳ございませんでした。

商品が到着していないので評価1がはついてもしかたないと思っています。

このお詫びは返金では足りないと思います。

日本よりもっとも早く届くＥＭＳの発送で再度商品を発送し、商品を出来るだけ早くお届けしたいと思います。

配慮が足りなくて申し訳ございませんでした。

すぐに配送処理しますので宜しくお願い致します。

Translation / English

We apologize for the inconvenience caused this time.

It makes sense that we got the feedback as 1 since you have not received the item yet.

We cannot apologize enough just by making the refund to you.

We will send out a new one by EMS, which is the fastest postal service, in order that you can receive the parcel as soon as possible.

We were very sorry that we did not meet your expectation.

Please wait a little while until we send it out to you.

angel5- almost 8 years ago
日本より、という言葉が抜けてしまいました。申し訳ありませんが、we will send out a new one from Japanとしてください。

Translation / English

I apologize siincerely for what happend in this oppportunity.

I understand the evaluation of the 1 star if the product never arrived.

I think a refund it is not enough.

I will be dispatching the product once again with a faster service EMS and I pretend you receive the product as soon as possible.

I apologize the lack of foresight.

I will arrange the dispatch inmediately, I do ask for your comprehension. Thank you very much.

Translation / English

I'm deeply sorry about this time. Because the goods didn't arrive so 1 star rating is obvious. Returning money is not compensation enough. I will dispatch the goods using faster EMS service from Japan and I want it to arrive as soon as possible. I'm sorry for not paying enough attention. I will carry on dispatch right away, I wish for your patience.