このたびは、期日までに商品が届かなったことを深くお詫び申し上げます。
注文のキャンセルと返金については了解いたしました。
運送業者に返品の手配をいたしますが、国際郵便であるため連絡が円滑に届かないことがあり、お客様に商品が配達される可能性があります。
その場合、商品の受け取りを拒否していただきますようよろしくお願いします。
なお、商品を受け取ってしまった場合については、当店に返品いただくことになりますが、その手続きについては、別途ご連絡いたします。返品送料は当店で負担いたします。
Rating
53
Translation / English
- Posted at 09 Feb 2016 at 16:42
We are deeply sorry that the item has not arrived by the estimated delivery date.
We accept the cancellation of your order and the refund.
We will immediately arrange a return with the shipping company.
However, we may have a trouble in contacting them as this is an international delivery and your order could be delivered to you.
In this case, please refuse the receipt of it.
In case you happen to receive it, we would like you to return it to us by yourself at our cost. We will separately inform you of the necessary procedures.
We accept the cancellation of your order and the refund.
We will immediately arrange a return with the shipping company.
However, we may have a trouble in contacting them as this is an international delivery and your order could be delivered to you.
In this case, please refuse the receipt of it.
In case you happen to receive it, we would like you to return it to us by yourself at our cost. We will separately inform you of the necessary procedures.
Rating
53
Native
Translation / English
- Posted at 09 Feb 2016 at 16:36
We are really sorry the order didn't arrive on time.
We understand you want the order cancelled and your money refunded.
We have arranged a return through our agent, but because this is an international package and the communications might fail, it is possible that the item will be delivered to you.
We ask you not to accept the delivery if that happens.
In case you've already accepted the package, we would like it returned, but we'll explain the return process in another message. We will pay the shipping fee ourselves.
We understand you want the order cancelled and your money refunded.
We have arranged a return through our agent, but because this is an international package and the communications might fail, it is possible that the item will be delivered to you.
We ask you not to accept the delivery if that happens.
In case you've already accepted the package, we would like it returned, but we'll explain the return process in another message. We will pay the shipping fee ourselves.
Rating
50
Translation / English
- Posted at 09 Feb 2016 at 16:44
We deeply apology that the product did not reach to you before the date.
We understood that the cancellation of this order and the reinbursement.
We will arrange to return the product to the shipping company, but because of the international postal service, the communication might not go smoothly and the product may deliver to you.
In that case, please reject to receive the product.
In case you have received it, you need to return it to our shop.
We will notify the way how to return later.
Our shop will pay for the postage when you return it.
We understood that the cancellation of this order and the reinbursement.
We will arrange to return the product to the shipping company, but because of the international postal service, the communication might not go smoothly and the product may deliver to you.
In that case, please reject to receive the product.
In case you have received it, you need to return it to our shop.
We will notify the way how to return later.
Our shop will pay for the postage when you return it.
