対応が遅れて大変申し訳ございませんでした。
ご指摘をいただきました販売禁止商品に関するものについてははすべて削除しヨーロッパ各国で商品修正を全てしました。
また、直近でパフォーマンスが落ちたことを心からお詫びします。
今後商品登録や商品管理ミス、顧客対応などの改善を行うため
現在以下の管理体制を行い改善に向かっております。
・商品管理システムの見直しを行います。
→現状問題のある禁止商品及び価格ミスなどの問題があり、修正をしている段階です。上記エラーが改善され、
現状の在庫分の価格の
Rating
52
Translation / English
- Posted at 12 Jun 2015 at 14:19
I'm very sorry for my late reply.
Regarding the items prohibited from selling as you pointed out, I have removed them all and corrected all items in each European country.
Also, I sincerely apologize for recent drop in the performance.
Currently I'm working on the following management system to improve item registration, item management errors and customer service, and things are getting improved.
-Review item management system.
--> Currently there are issues of prohibited items and errors in prices etc, these are now being corrected.
Until above errors are corrected and prices of current stock are
Regarding the items prohibited from selling as you pointed out, I have removed them all and corrected all items in each European country.
Also, I sincerely apologize for recent drop in the performance.
Currently I'm working on the following management system to improve item registration, item management errors and customer service, and things are getting improved.
-Review item management system.
--> Currently there are issues of prohibited items and errors in prices etc, these are now being corrected.
Until above errors are corrected and prices of current stock are
Rating
52
Translation / English
- Posted at 12 Jun 2015 at 14:29
We are sorry that we could not deal with the matter earlier.
We have removed all the items banned to sell which you had pointed out and modified the listing on all the websites in Europe.
We also deeply apologize for the recent deterioration of our business performance.
We are currently executing the following control system. As a result, the performance has been improving.
-Examine the control system of items
⇒We are currently modifying the listing of items with problems such as banned products and products with wrong price display. We will stop to list and sell new products until the above error will be modified and the price of products in stock are examined.
We have removed all the items banned to sell which you had pointed out and modified the listing on all the websites in Europe.
We also deeply apologize for the recent deterioration of our business performance.
We are currently executing the following control system. As a result, the performance has been improving.
-Examine the control system of items
⇒We are currently modifying the listing of items with problems such as banned products and products with wrong price display. We will stop to list and sell new products until the above error will be modified and the price of products in stock are examined.
Rating
50
Translation / English
- Posted at 12 Jun 2015 at 14:54
We regret for the delay of our correspondence.
For the sales prohibition products pointed out, they have been fully removed and have been corrected all of them in all over Europe.
We also apologize from bottom of our hearts for the performance degraded .
We are now working for the following management system and improvement to make better for client relations.•
•We will review the merchandise management system.
→We are at a stage of correction, as there are prohibited products with present problems and price mistakes. Above those errors are improved, and the price of the present stocks
For the sales prohibition products pointed out, they have been fully removed and have been corrected all of them in all over Europe.
We also apologize from bottom of our hearts for the performance degraded .
We are now working for the following management system and improvement to make better for client relations.•
•We will review the merchandise management system.
→We are at a stage of correction, as there are prohibited products with present problems and price mistakes. Above those errors are improved, and the price of the present stocks
Rating
52
Translation / English
- Posted at 12 Jun 2015 at 14:31
We apologize for taking time a lot for the countermeasure.
Regarding the products which are inhibited to buy that you had indicated, the contents were deleted totally and we corrected the products overall for sales in Europe.
We also apologize for the decline of our performance in the most recent days.
For the improvement regarding the product listing, merchandising and customer dealings, we now reviewed the management system for following matters, which is showing some improvement.
*We will check again the controle of merchandise. ---> It is now revising since we found the inhibited articles or mistakes of the price. Until when these errorss are corrected and finishing the reviews of the prices for the articles in stock, we will stop listing new articles or selling them totalｌy.
Regarding the products which are inhibited to buy that you had indicated, the contents were deleted totally and we corrected the products overall for sales in Europe.
We also apologize for the decline of our performance in the most recent days.
For the improvement regarding the product listing, merchandising and customer dealings, we now reviewed the management system for following matters, which is showing some improvement.
*We will check again the controle of merchandise. ---> It is now revising since we found the inhibited articles or mistakes of the price. Until when these errorss are corrected and finishing the reviews of the prices for the articles in stock, we will stop listing new articles or selling them totalｌy.
見直しがされるまで、新規商品の登録及び販売につきましてはすべてストップ致します。
・販売に使用するCSVファイルはアップロードを行う際に、実際にアップロードされたデータと該当商品、規定価格に齟齬がないかどうかのエラーチェックのルーチン化を行います。
→今後総合的なデータ管理をする専任の人員を使いミスをなくし効率化を行っていきます。
上記改善策で不十分な部分がありましたら、ご指摘いただければ幸いです。
また、それに応じてAmazonヨーロッパ各国でのアカウント復活をお願いできますか？
Rating
52
Translation / English
- Posted at 12 Jun 2015 at 14:22
reviewed, I will stop all new item registration and sales.
- Routine check will be conducted to detect errors when uploading CSV file used for selling, verifying that there is no discrepancies between actually uploaded data, item and regulated prices.
--> Dedicated staff for overall data management will reduce future errors and improve efficiency.
I appreciate your advice if there is anything missing on the above improvement plan.
Also, provided that will you reactivate my Amazon account in each European country?
- Routine check will be conducted to detect errors when uploading CSV file used for selling, verifying that there is no discrepancies between actually uploaded data, item and regulated prices.
--> Dedicated staff for overall data management will reduce future errors and improve efficiency.
I appreciate your advice if there is anything missing on the above improvement plan.
Also, provided that will you reactivate my Amazon account in each European country?
Rating
52
Translation / English
- Posted at 12 Jun 2015 at 14:36
- We will routinely check errors by verifying if there are any inconsistency between updated data, products and regulated prices when we upload CSV file for sale.
⇒We will employ personals to control overall data not to make a mistake and enhance the efficiency of management.
We would appreciate if you could point out any insufficient points about the above measures of improvement.
Also, we would be grateful if you could authorize the revival of our Amazon accounts in each country in Europe accordingly.
⇒We will employ personals to control overall data not to make a mistake and enhance the efficiency of management.
We would appreciate if you could point out any insufficient points about the above measures of improvement.
Also, we would be grateful if you could authorize the revival of our Amazon accounts in each country in Europe accordingly.
途中で文章が切れていたのですが、次のブロックの「見直しがされるまで、新規商品の登録及び販売につきましてはすべてストップ致します。」までを訳しました。