※商品未着の問題について
引き続き商品発送については全て書留にて発送といたします。
また発送時にはトラッキングNo.を常に迅速にお客様にお伝えします。
またお客様から問い合わせがあった際には、以下の追跡用URLを迅速にお伝えします。
https://www.post.japanpost.jp/int/ems/index_en.html
また、追跡により商品未着が発覚した際には、先にお客様に商品代金を返金した上で、
迅速に日本郵便に調査請求を提出致します。
Rating
50
Translation / English
- Posted at 16 Nov 2014 at 20:22
* Re: Undelivered item issue
Regarding the item shipment, we will continue to ship it as the registered delivery.
Upon shipment, the item's tracking number will be notified to our customers immediately.
Also, when we receive a customer inquiry, we will notify the following URL for tracking purposes.
https://www.post.japanpost.jp/int/ems/index_en.html
In an event where an undelivered item was identified with the tracking search, we shall issue the customer a refund for the order and submit the request for investigation to Japan Post immediately.
Regarding the item shipment, we will continue to ship it as the registered delivery.
Upon shipment, the item's tracking number will be notified to our customers immediately.
Also, when we receive a customer inquiry, we will notify the following URL for tracking purposes.
https://www.post.japanpost.jp/int/ems/index_en.html
In an event where an undelivered item was identified with the tracking search, we shall issue the customer a refund for the order and submit the request for investigation to Japan Post immediately.
★★★★☆ 4.0/1
Rating
52
Translation / English
- Posted at 16 Nov 2014 at 20:32
*Undelivered item issue
All items will be sent by certified mail continuously.
Also tracking number will always be informed immediately to customers at the time of dispatch.
Also in case the customer inquires, following tracking URL will be informed swiftly.
https://www.post.japanpost.jp/int/ems/index_en.html
Additionally, if we find any undelivered item by tracking, we will firstly make refund the amount of the item to the customer and submit search request to Japan Post immediately.
All items will be sent by certified mail continuously.
Also tracking number will always be informed immediately to customers at the time of dispatch.
Also in case the customer inquires, following tracking URL will be informed swiftly.
https://www.post.japanpost.jp/int/ems/index_en.html
Additionally, if we find any undelivered item by tracking, we will firstly make refund the amount of the item to the customer and submit search request to Japan Post immediately.
Rating
52
Translation / English
- Posted at 16 Nov 2014 at 20:35
※ About Undelivered Goods Issue
In the regard of shipping, we continue to ship all items by registered mail.
Also, we immediately advise the customer of the tracking No. at the point of shipment.
Further, we immediately advise the customer of the following URL for tracking when we receive inquiries.
https://www.post.japanpost.jp/int/ems/index_en.html
Finally, if undelivered good is disclosed, we first refund the payment for goods to the customer, and submit a request for the investigation to Japan Post immediately.
In the regard of shipping, we continue to ship all items by registered mail.
Also, we immediately advise the customer of the tracking No. at the point of shipment.
Further, we immediately advise the customer of the following URL for tracking when we receive inquiries.
https://www.post.japanpost.jp/int/ems/index_en.html
Finally, if undelivered good is disclosed, we first refund the payment for goods to the customer, and submit a request for the investigation to Japan Post immediately.
★★★★★ 5.0/1
