[日本語から英語への翻訳依頼] 私はHSBCに口座を持っています。 先日、日本でHSBCに対応したATMから資金の引き出しをしようとしたところ、できませんでした。 私の口座は現在はAT...

Original text

私はHSBCに口座を持っています。

先日、日本でHSBCに対応したATMから資金の引き出しをしようとしたところ、できませんでした。
私の口座は現在はATM引き出し不能の状態なのでしょうか？

インターネットバンキングから新しいセキュリティーデバイスの更新手続きも終了し、
残高も確認できるので、口座が凍結しているわけではないと思います。
ATMの引き出しだけ制限されることもあるのでしょうか？

もし、その場合はどのように制限を解除すればよいのか教えて下さい。

翻訳 / 英語

I have an account with HSBC.

The other day when I tried to withdraw funds from an ATM in Japan that that supports HSBC transactions, I was unable to make the withdrawal.

Is my account currently unable to process withdrawals from an ATM?

I have finished updating the new security device from Internet banking. I am also able to check my balance so I do not think the account is frozen. Is it possible for there to be a limitation only on ATM withdrawals?

If this is the case, please tell me how to lift this limitation.

翻訳 / 英語

I own a bank account at HSBC

As i was about to withdraw the money for the caution from an ATM that support HSBC, I couldn't.
Currently, is there something that make it impossible for me to withdraw money from an ATM ?

I have complete the procedure for the new security device from my bank internet service and by checking the balance of my account, it seems that my account haven't been frozen.
Is it possible that just the withdrawing from an ATM have been limited ?

If that is the case,I would like you to tell me how I can remove that limitation.

chanda93- 9年以上前
訂正
As i was about to withdraw the money for the caution from an ATM that support HSBC, I couldn't
> As i was about to withdraw money from an ATM that is affiliated with HSBC this other day, i coudn't

翻訳 / 英語

I have an account with HSBC.

I have tried to withdraw a fund from the ATM in Japan, which has network with HSBC the other day, but it was not successful.
Is my account suspended from ATM withdrawal now?

I have updated the new security device by Internet banking, and I could check the balance. So I think my account is not frozen. Is it possible to restrict to withdraw from ATM only?

, Please tell me how should I remove the restriction in that case.

翻訳 / 英語

I own a bank account of HSBC.

A few days ago when I tried to withdraw money from an ATM, which provided HSBC service, it did not work.
Is it possible, that I cannot withdraw money from ATMs at the moment?

I was able to finish the procedure of changing to a new security device via internet banking and I as well was able to check my balance, which made me come to the conclusion, that my bank account was not frozen.
Could it be, that only withdrawing money from ATMs is restricted for me?

If so, I would like to inquire how to release this restriction.