[Translation from Japanese to English ] Later the product was returned to us, and the product itself is a watch whose...

Original text

そのあと商品の返品をいただきましたが商品自体は時計の針が動かず中の部品が破損しておりました。
商品についてはこちらで修理を行ったあとに返金対応をしたかったのですが、商品が壊れた状態で全額返金という内容で相手が話ている状態ですので話がなかなか進みません。

・商品は完全に購入者都合（サイズの勘違い）による返品となっていること。
・返品された商品が破損した状態となっていること。

以上、2点の理由によりこちらとしては修理金額を差し引いた金額分を返金したいと考えております。

Translation / English

Later the product was returned to us, and the product itself is a watch whose hand doesn’t move because of parts inside are damaged.
We wanted to issue a refund after having it repaired, but the customer insists on getting refunded while leaving the product broken, so we have not made any progress.

The product was returned for the customer’s convenience (he ordered the wrong size).
He returned the product broken.

For the reasons above, we would like to refund the product price minus the repair cost.

Translation / English

After returning the products ,the part of the watch has damaged and the hands of the clock does not work.
I would like to pay back after repairing however the product broke and they asked me to give a full refund so it is not easy to talk about it .

-The reasons of returning is completely purchaser reasons.(misunderstanding of size)
- Returned merchandise is damaged.

Then, we are thinking that we wil pay back all the paymet except the payment of repairing.

then ,

Translation / English

After which I had the item returned, but the hand in the center of the watch did not move and had been damaged internally. There has been no progress on communication due to the other party's insistence on a full refund, while I offered a refund of the amount balance after repairs had been made to the item.

[] The item has been returned completely at the customers will (resized)
[] The returned goods are damaged

For the above two reasons, I would like to deduct the cost of repair from the refund amount.

Translation / English

After that, we have the item returned, but the clock of the item itself did not work and a part was damaged.
We wanted to refund the customer after we repaired the item, but the customer requests a full refund although the item is in a damaged condition.
Therefore, there has been little progress in the talks.
-The item is returned only for the customer's own convenience (i.e. mistaken size)
-The item is returned dammaged.
For the above 2 reasons, we would like to refund the price by deducting the repair cost.