我々は出荷前に全てのギターの電気系統が問題なく動作する事と写真の通り
インレイに破損が無い事を確認し出荷をしております。
我々はギターの輸送に保険をかけております。
まず最初のステップはギターにダメージがあり正常に働かない事を、あなたの
最寄りの配達した担当郵便局へ連絡をお願いします。
お客様のダメージレポートを元に、私は日本郵便へ保険の申請を行います。
あなたがダメージレポートの提出を完了したら私にご連絡をお願いします。
保険が認定されれば私はあなたの提案を受け入れる事ができます。
We apply assurance on transporting of guitars.
As the first step, please contact the closest post office which delivered your guitar, and tell them the guitar is damaged and doesn’t work rightly.
I will do an application to postal service for assurance, based on your damage-report.
Please contact me when you submitted your damage-report.
If the assurance gets acknowledged, I can accept your suggestion.
We insure transportation of the guitars.
The first step is that you tell the person who was in charge of delivery in the nearest post office that the guitar was damaged and it did not work well.
Based on your damage report, I will apply for insurance to Japan Post.
After you complete to submit the damage report, please let me know.
If the insurance is authorized, I will accept your proposal.
We do have shipping insurance on the guitars.
The first step we ask you to do is to contact the local post office responsible for the delivery and let them know the guitar is damaged during shipping and it does not function.
Based on your damage report, we will claim an insurance for Japanese postal service.
When you finish submitting the damage report, please let me know.
If the claim is approved, I can accept your proposal.
Also, we insure the shipment of guitar.
The first step I would like to request you is to inform to a local post office that there has been damage to the guitar upon the delivery and unable to use it normally and submit the damage report to them.
I am going to apply to the Japan post the compensation for the insurance based on the damage report obtained from your local post office.
Please inform us when you submit the report.
I will be able to accept your suggestion if the compensation of insurance will be granted.
追加:最初の文章の最後に"prior to the shipment"を追加してください。
修正:"I am going to apply to the Japan post the compensation for the insurance based on the damage report obtained from your local post office."⇒"I will apply to the Japan post the compensation for the insurance based on the damage report you are going to provide"