ギターのスイッチが正常に作動しないという事ですね。
我々は出荷前に全てのギターの電気系統が問題なく動作する事を確認し出荷をしております。
今回は輸送中のダメージによりスイッチが正常に作動しなくなった可能性があります。
我々は輸送に保険をかけております。まずは到着した時点でギターが
正常に働かない事を、お客様の最寄りの郵便局へ早めに連絡をお願いします。
お客様のダメージレポートを元に、私は日本郵便へ保険の申請を行います。
あなたがダメージレポートの提出を完了したら私にご連絡をお願いします。
Rating
50
Translation / English
- Posted at 13 Jul 2014 at 20:03
Am I correct to understand that the guitar switch does not work properly?
We conduct an inspection for all items prior to shipment to make sure that the entire electrical system works fine.
There is a possibility that the malfunction might be due to the damage caused during the shipment.
We paid for shipping insurance on your item. The first step we ask you to take is to go to the nearest post office for reporting the possible damage on the guitar confirmed at the time of delivery.
Based upon your damage report, we will file a claim with Japan post for the insurance.
Please let us know once your damage report is submitted.
We conduct an inspection for all items prior to shipment to make sure that the entire electrical system works fine.
There is a possibility that the malfunction might be due to the damage caused during the shipment.
We paid for shipping insurance on your item. The first step we ask you to take is to go to the nearest post office for reporting the possible damage on the guitar confirmed at the time of delivery.
Based upon your damage report, we will file a claim with Japan post for the insurance.
Please let us know once your damage report is submitted.
Rating
52
Translation / English
- Posted at 13 Jul 2014 at 20:21
Do you mean the switch of the guitor does not work normanlly?
We ship all guitors after confirming that their electric system normanlly work.
The switch malfunction may be due to the damage caused during transportation.
Our items are insured. We request you to claim the malfunction to postal office near by as soon as possible. Based on your dameg report, we will claim insurance to Japan Postal Office.
When you complete to submit the damage report, please notify us.
We ship all guitors after confirming that their electric system normanlly work.
The switch malfunction may be due to the damage caused during transportation.
Our items are insured. We request you to claim the malfunction to postal office near by as soon as possible. Based on your dameg report, we will claim insurance to Japan Postal Office.
When you complete to submit the damage report, please notify us.
Rating
52
Translation / English
I understand that the guitar switch is not working properly.
Prior shipment, we test all the guitars to make sure that the electrical system of each guitar works without problems.
There is the possibility that the switch is not operating correctly due to damage during shipping.
We have shipping insurance, therefore we ask you to first report the fact that the guitar was not working properly to your nearest post office as soon as possible. Based on the damage report you fill, we can claim insurance compensation to the Japanese Post Office.
Please contact us as soon as you have submitted the damage report.
- Posted at 13 Jul 2014 at 20:11
I understand that the guitar switch is not working properly.
Prior shipment, we test all the guitars to make sure that the electrical system of each guitar works without problems.
There is the possibility that the switch is not operating correctly due to damage during shipping.
We have shipping insurance, therefore we ask you to first report the fact that the guitar was not working properly to your nearest post office as soon as possible. Based on the damage report you fill, we can claim insurance compensation to the Japanese Post Office.
Please contact us as soon as you have submitted the damage report.
★★★★☆ 4.0/1
