返金の方法を間違えたので、対応方法を教えて下さい。
○○というタイトルのメールが届きました。
メールに記載されているオーダーの内容を見たところ、これまでに返品の方法について何度も連絡を取り合った顧客からの連絡だったのですぐに分かりました。
商品の返送がすんだという知らせだと思い、
通常の返金方法をとってしまいました。
その後、セラーセントラルを確認して、ケースが解決していないことに気づきました。
この場合、我々はどうすればよいでしょうか？
Rating
55
Translation / English
- Posted at 21 Apr 2013 at 15:18
Please let me know what I should do as I accidentally made a refund with a different way.
I received the email titled ○○.
When I checked the order information in the email, I noticed that was from the customer who I contacted with so many time regarding how I give him a refund.
I thought he shipped the item back to me, so I gave him a refund as normal.
After that, I realized that the case wasn't solved at the Seller central.
What should I do to solve this issue?
stinchi likes this translation
I received the email titled ○○.
When I checked the order information in the email, I noticed that was from the customer who I contacted with so many time regarding how I give him a refund.
I thought he shipped the item back to me, so I gave him a refund as normal.
After that, I realized that the case wasn't solved at the Seller central.
What should I do to solve this issue?
Rating
50
Translation / English
- Posted at 21 Apr 2013 at 16:38
As I made a mistake for the way of refund, please let me know how to deal with this situation.
I got a mail with a title of ○○.
Seeing the content of the order written in the mail, I easily understood that the mail had been sent by one of our customers with whom I had contacted often.
I misunderstood that the mail referred to the completion of sending back the item, so I took an ordinary way of refund.
Afterward through my inquiry to the seller central (centerですか？), I found that the case had not been solved. How can we react for this case?
stinchi likes this translation
I got a mail with a title of ○○.
Seeing the content of the order written in the mail, I easily understood that the mail had been sent by one of our customers with whom I had contacted often.
I misunderstood that the mail referred to the completion of sending back the item, so I took an ordinary way of refund.
Afterward through my inquiry to the seller central (centerですか？), I found that the case had not been solved. How can we react for this case?
