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[Translation from Japanese to English ] Please let me know what I should do as I accidentally made a refund with a di...

Original Texts
返金の方法を間違えたので、対応方法を教えて下さい。

○○というタイトルのメールが届きました。
メールに記載されているオーダーの内容を見たところ、これまでに返品の方法について何度も連絡を取り合った顧客からの連絡だったのですぐに分かりました。

商品の返送がすんだという知らせだと思い、
通常の返金方法をとってしまいました。

その後、セラーセントラルを確認して、ケースが解決していないことに気づきました。

この場合、我々はどうすればよいでしょうか？
naoya0111
Translated by naoya0111
Please let me know what I should do as I accidentally made a refund with a different way.

I received the email titled ○○.
When I checked the order information in the email, I noticed that was from the customer who I contacted with so many time regarding how I give him a refund.

I thought he shipped the item back to me, so I gave him a refund as normal.
After that, I realized that the case wasn't solved at the Seller central.
What should I do to solve this issue?

Result of Translation in Conyac

Number of Characters of Requests:
215letters
Translation Language
Japanese → English
Translation Fee
$19.35
Translation Time
about 1 hour
Freelancer
naoya0111 naoya0111
Starter
日本在住しています。北米に４年滞在、勤務歴があります。
翻訳は英日、日英の両方可能です。

このサイトを通じて自分自身の翻訳技術の向上、またネットワ...

Other Translations From Japanese To English Are Made Public

If you have really sent the item, please immediately let me know the tracking number. Also, can you please tell me why you haven't changed the status to "Payment Received" Furthermore, I checked my Paypal account as you said you had given me a refund, but there was no history of your refund. Can you please tell me which Paypal you gave a refund to? Your immediate response would be highl...
Japanese → English
Thank you very much for your reply. We contacted you by the previous e-mail because we would like to obtain more detailed information so that we can consult with the quarantine when we import your products. First, we are going to talk to the quarantine with the information which is available now. Once we have any progress, we will share the information with you.
Japanese → English
About the problem-solving method that I received from you the other day, even though no defect has appeared for now, 400 GB will be insufficient for the necessary capacity, and the method is difficult as a solution. 1. 5TB will be necessary. 2. If there is no latency with 400 GB for now, what do you plan to do in the future? There are also customers who are far away so I am studying the p...
Japanese → English
The agency shall pay 50% of the product when ordered to the maker and the rest of 50% shall pay before shipping from the factory. The maker send the products' shipping proof and photos of the shipment to the agency before issuing the rest of the products' 50%. The agency shall pay within 5 business days after receiving each formal invoice.
Japanese → English

naoya0111's Public Translations

Thank you for your inquiry.

Here is the current situation of the product.

The product you shipped arrived at Haneda airport in Japan yesterday.

It will arrive at our shop tomorrow or day after tomorrow.

After receiving the product, we will check the product, and then ask the manufacturer to repair it.

It will take about 10 ~ 14 days after we asked the manufacturer to repair it.

We will contact you again once we receive the product.

We truly apologize for this inconvenience and thank you for your patience.
Japanese → English
We apologize for this problem.

We have just been told by the　warehouse dealer that the item you purchased would come in our store in May.
This is our fault.
For this inconvenience, we will give you the full refund, and also let you know first.

Of course, we will give you a discount price. Thank you for your understanding.

Again we deeply apologize for this inconvenience.
Japanese → English
１、質問に答えてもらっていませんので、もう一度言いますね。オークションの画像に写っているナイフを違うナイフと交換しましたか？なんだか、私が払ったナイフの在庫が無くて違う商品を送ってきた気がします。

２、ナイフの日本からの送料で150ドルも請求する人はいません。送料が必要な高価なナイフは私が払った20ドルかかりますが、多くの日本人のディーラーは送料無料で提供してくれます。特に購入したナイフを違うナイフに交換される可能性があるので他のナイフをあなたから購入する気は現在ありません。
English → Japanese
３、ほとんどのステッカーは剥がすことが出来るので、ステッカーが水を使えば剥がれるかどうかはもう全然気にしていません。気になって知りたいのは、最初に購入したナイフを他のナイフと交換したかです。

購入したナイフは受け取けりました。そのナイフは購入したナイフのオークションページにあったナイフとは違くような気がします。オークションページにあったナイフは、持ち手にステッカーはありません。それに現在あなたは全てのオークションの写真を変更してます。（証明するために元のページの写真も保存しています。）私が持っているナイフはオークションページにあった本当のナイフですか、それとも交換品ですか？
English → Japanese