お世話になります。
ショップ責任者の○○と申します。
先日はご購入頂きましてありがとうございました。
この度は間違った荷物を送ってしまい、大変申し訳ございません。
ただちに、正しい荷物を（HA-S500-Z）お送りさせて頂いてよろしいでしょうか？
このような間違いをしたのははじめてで、心よりお詫び申し上げます。
迅速、丁寧な対応をさせて頂きます。
こちらはわたくしどものお詫びの気持ちです。
もしよろしければご利用ください。
アマゾンギフトカード。
Rating
52
Translation / English
- Posted at 08 Apr 2013 at 19:36
Thanks for your service.
My name is ○○, I am in charge of the ship.
Thank you for your purchase the other day.
I am deeply sorry that we sent you a wrong parcel.
May I immediately send you the right parcel (HA-S500-Z)
This is our first time we made such a mistake, we apologize from the bottom of our hearts.
We will provide prompt and polite service.
This is to express our apology.
We appreciate that you use this if you don't mind.
Amazon Gift Card.
My name is ○○, I am in charge of the ship.
Thank you for your purchase the other day.
I am deeply sorry that we sent you a wrong parcel.
May I immediately send you the right parcel (HA-S500-Z)
This is our first time we made such a mistake, we apologize from the bottom of our hearts.
We will provide prompt and polite service.
This is to express our apology.
We appreciate that you use this if you don't mind.
Amazon Gift Card.
Rating
50
Translation / English
- Posted at 08 Apr 2013 at 18:54
Dear customer,
I'm the responsible officer ○○.
Thank you for your purchasing on the other day.
At this time, I am very sorry for the shipment error I've made.
Could I immediately send you the right item(HA-S500-Z)?
I apologize sincerely this time's matter, this is the first time for me to make such a mistake.
I'll work immediately and carefully.
As a token of good faith, here's an Amazon gift card for you.
If you will permit me, please apply this.
I'm the responsible officer ○○.
Thank you for your purchasing on the other day.
At this time, I am very sorry for the shipment error I've made.
Could I immediately send you the right item(HA-S500-Z)?
I apologize sincerely this time's matter, this is the first time for me to make such a mistake.
I'll work immediately and carefully.
As a token of good faith, here's an Amazon gift card for you.
If you will permit me, please apply this.
また、頂いた、アマゾンの評価ですが、もしよろしければ、
他のお客様がご購入される際に心配されてしまいますので、とりさげていただけませんでしょうか？
取り下げ方法は以下になります。
お客様は以下よりフィードバックの取り下げが可能です。
Amazonのホームページ右上の"Your Account"リンクより、
"Personalization"の”Seller Feedback Submitted by You”を選択。
迅速、丁寧な対応をさせて頂きます。
よろしくお願いいたします。
Rating
52
Translation / English
- Posted at 08 Apr 2013 at 19:40
Also about your feedback in Amazon,
if you don't mind, will you take it down because other costomers might be worried before purchasing?
Below is how to cancel feedback.
You can cancel your feedback from the link below.
On the upper right of Amazon website, go to "Your Account" link,
and please choose "Seller Feedback Submitted by You" on "Personalization".
We will provide prompt and polite service.
Thank you.
if you don't mind, will you take it down because other costomers might be worried before purchasing?
Below is how to cancel feedback.
You can cancel your feedback from the link below.
On the upper right of Amazon website, go to "Your Account" link,
and please choose "Seller Feedback Submitted by You" on "Personalization".
We will provide prompt and polite service.
Thank you.
Rating
50
Translation / English
- Posted at 08 Apr 2013 at 18:58
And, about the given Amazon feedback, if you would permit,
will you please dismiss it because other customers might be anxious when purchasing from us.
Below is how to dismiss;
Customer can dissmiss the feedback.
From the top-right "Your Account" link on Amazon homepage,
choose "Seller Feedback Submitted by You" from "Personalization".
I'll work immediately and carefully.
Thank you very much.
will you please dismiss it because other customers might be anxious when purchasing from us.
Below is how to dismiss;
Customer can dissmiss the feedback.
From the top-right "Your Account" link on Amazon homepage,
choose "Seller Feedback Submitted by You" from "Personalization".
I'll work immediately and carefully.
Thank you very much.
